People. Knowledge. Ideas.

To help you build and foster a successful community.

Recent Discussions

AMA with our CEO Rob Wenger [ 🎥 recording ]
Thank you to everyone who joined us today for a great chat with Rob! For those who missed out, we've got the session recorded for you to view: If you have any follow up questions for Rob, please post them here!
HL Vanilla Connect: Open Session
Hi Success Community, Join @kimmieharrington, @Kirstie Macfarlane and me on on August 29th at 2:00pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register Now! and feel free to comment on this…
Join us for our next HLV Connect: Open Session
Join @AndrewD and me for the first HL Vanilla Connect Open Session of 2024! We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users! Register here, and please reply with anything you'd like to discuss.
Please join our next HLV Connect: Customer Panel
Please join @Ally and me on November 7th at 2:00 PM Eastern as we host a customer panel. Our guests are @thaas from Red Hat, @Heather Wendt from Gain Groiw Retain, @Jenna Lansky from United Rentals, and @epanska from SmartRecruiters. We look forward to seeing you!
Join us for our next HLV Connect: Open Session (November 21st)
Join @JSaghbini and @hannahhowle on on November 21st at 2:00 pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with anything that you'd like to…
Join us for our next HLV Connect: Open Session (Oct 24, 10 EST / 3:00 UK 🇬🇧)
Join @screghan and I on on October 24th at 10:00am EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with what you'd like to discuss.
Upcoming HLV Connect: Open Session Reminder
Happy Friday, everyone! ✅ Got cool, interesting community initiatives to share? ✅ Any questions you would like to hear feedback from other community leaders using Vanilla? ✅ Or discover any best practices to maximize our platform? @Shauna, @JSaghbini and I are excited to host our next Vanilla Connect Session on Aug 1, 2023…
HL Vanilla Connect: Community Safety and Mental Health with Kyle Moncelle!
Join @kmon (aka Kyle Moncelle, Senior Community Manager at Niantic) and I for a discussion around community safety and mental health! He'll be covering mental health guidelines, best practices to keep your community & community managers safe and offer an opportunity for group discussion around best practices here. Hope to…
Upcoming HLV Connect: Open Sessions Reminder - June 20th
Hi everyone! I will be hosting the upcoming Vanilla Connect Session with @screghan and @Shauna on June 20th with 2 time slots: one at 10am EST and a later session at 2pm EST. This will be an open session so you can come with any product or strategy questions. We also encourage sharing of any successes that you have…
HLV Connect Reminder - CM Bootcamp - June 6
Hey folks! There is no one-way path to the role of community manager. I started as a group member who posted a lot, moved up to moderator, found out that community management was a thing, and then did everything I could to get here. I’ve heard of teachers transitioning directly to community management. Still, others made…
Upcoming HLV Connect: Open Sessions Reminder
I will be hosting the upcoming Vanilla Connect Session on May 23rd at 2 pm ET and May 25th at 9 am ET alongside @Joan_Nnah and @Shauna . This will be an open session, so we hope you can join us to share, collaborate, and get inspired by other community leaders. Please remember to RSVP to the events below and share them…
Upcoming HLV Connect Session: Theming 🎨
Hi everyone, Please join us for a chat all about theming with Vanilla! @Shauna and I will be hosting two sessions in two weeks: April 11th from 2:00 to 3:00 pm EST: April 11th from 8:00 to 9:00 pm EST: We'll look at the basics of foundation, layout editor, and our favourite widgets. We will examine four theme examples…
Upcoming HLV Connect: Open Session Reminder
We are getting super excited about our upcoming Vanilla Connect!!! Would love for you to join me @Shauna @Kirstie Macfarlane to share victories/accomplishments in your community that you have recently achieved! We are also looking forward to discussing any questions that you may have for our team and your peers about…

HLV Connect

Join other community builders & get inspired

RSVP Now

Quick Links

Become a better Community Manager!

The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!

Access Here!

Featured Posts

Customer Showcase: Building a Rewards Program, uncovering ROI stats, and hosting CSM Competitions
Hi everyone! My name is Anna Yardley and I am the Community manager at Domo. I spend my day-to-day in our online Community Forums, which are hosted on Vanilla. The Domo Community Forums are the go-to space for connecting with and learning from the vibrant Domo community. You’ll get help solving challenges through…
Monthly Metrics: November 2024 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…

All Time Leaders

Rav Singh 838

s_andrews 510

gxjansen 393

norahquan 323

stephanierichardson 286

SamanthaIsin 279

New on the Blog:

3 Steps to Design a Community Engagement Plan
Most communities face a frustrating truth: engagement fizzles out quickly for the majority of new... The post 3 Steps to Design a Community Engagement Plan appeared first on Higher Logic.
Rallying the Quiet Ones: Strategies to Activate Lurkers in Your Online Community
Good community managers know that the health of their community isn’t just about member count—it’s... The post Rallying the Quiet Ones: Strategies to Activate Lurkers in Your Online Community appeared first on Higher Logic.
Close Deals Faster: Community Strategies to Speed Up Your B2B Sales Cycle
The B2B sales game has changed. Today’s buyers don’t wait for account executives to guide... The post Close Deals Faster: Community Strategies to Speed Up Your B2B Sales Cycle appeared first on Higher Logic.
4 Ways to Prepare For Your Community Migration
Thinking about migrating to a new online community platform? It’s a tempting idea—the promise of... The post 4 Ways to Prepare For Your Community Migration appeared first on Higher Logic.
Is Your Community Losing Members? How to Perform a Churn Analysis
High churn rates can look alarming at first glance. But a well-rounded understanding of who’s... The post Is Your Community Losing Members? How to Perform a Churn Analysis appeared first on Higher Logic.