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What do you include in your engagement strategy plan?
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
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How do you showcase content?
Content is one of the key drivers for return visits to customer communities, but if you have the world's best content and your customers cannot find it easily, it becomes a lot of good stuff without impact. Having your site built in a way that allows your customers to find what they are looking for (and even some they…
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What to do with deactivated users?
Hi community, I'm looking for tips on how to manage user profiles and their content once they have to be deleted. Due to all those acronyms related to privacy regulations around the world, we are required to remove former customers and their data from our database after a while. That same process should extend to the…
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Community Manager Bible
Hello friends, I am a Community Manager NOVICE! I may have some natural talents that may lend themselves to being a successful Community Manager, but I'm not sure my foundation is as sure as I'd like. Are there any resources floating around out there that contain general best-in-class practices for a community manager?…
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AI Chatbot on Community
One of my awesome teams has developed a AI Chatbot for their alumni and students to use. They would love to see it embedded in the Community to entice their students & alum to use it. Of course, we love that here on the Kaplan Community team so wanted to see if anyone implemented something similar? It's being built similar…
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Is anyone combining Chat + Forum? What does your workflow look like?
We switched from chat (Slack) to forum (Vanilla) about a year ago and most members are quite happy about it (mainly about the better organization, search and available history). And although no one would want to switch back, we also hear that the move to the forum made some members feel more disconnected from the rest of…
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Building a Complete Customer Community [ 🎥 recording ]
Whether you're in sales, marketing, customer success, or a community leader yourself, this session is your gateway to understanding how a well-crafted community can significantly impact every department in your organization, driving measurable business value with ease. We're thrilled to have Debora Seys and Diane Yuen, the…
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#TipTuesday: When less is more
So much of what we traditionally consider community growth is synonymous with “more”: More users More content More views More traffic But there may come a time in your community's maturity when taking a less is more approach can actually be a conducive ideology. We know from the technology adoption curve(1) that most users…