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Building ROI for customer communities [ 🎥 recording ]
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we hosted a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at the…
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We're spilling our secrets for reviving online communities and driving engagement
Join us tomorrow for a webinar with ChurnZero at 2pm ET! @Shauna will share: Simple ways to get your team engaged in the community How to align and rally the business behind the community Tactical strategies on how to revive the community (Here's the first secret, community building is a marathon, not a sprint!)
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Are you new to managing a Vanilla Community?
Hey there newbie! So you’ve inherited a HL Vanilla Community and don’t know where to start? We know this process can be overwhelming so we wanted to help start you out on the right path. The most important way to set yourself up for success is to join our Success Community, which you’ve already done (since you’re reading…
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HL Vanilla Connect: Community Safety and Mental Health with Kyle Moncelle!
Join @kmon (aka Kyle Moncelle, Senior Community Manager at Niantic) and I for a discussion around community safety and mental health! He'll be covering mental health guidelines, best practices to keep your community & community managers safe and offer an opportunity for group discussion around best practices here. Hope to…