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#TipTuesday: Defining Your Community's "One Thing"
As a community manager, you’re often asked to have your members do a lot of different things. Q&A, feedback, ideation, testing, use cases, customer stories - the list goes on and on. Before you know it, your community home page ends up looking like Times Square complete with billboards and flashing lights. This quickly…
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What is the difference between "Questions solved" and "Answers accepted"?
Good day Community, I launched my new community last week and am creating analytics to understand my membership activity and community health. I am working with the Q&A tab in Analytics and seeking the definitions for the following please: Questions answered Questions solved Answers added Answers accepted Thank you for…
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Are you using multiple Slack channels to inform internal teams?
Good day all, I am getting ready to go live with my new community and would like to ensure internal teams are notified of community content they need to address. For example, different channels for: Support Specific blog authors Moderators of specific categories I realize Vanilla sends email notifications, but we are a…