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Focused Analytics
Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…
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Customer Steering Committee
Who partners with your customers and specifically organizes them into a "committee" of sorts to help direct and represent the voice of your larger community? How do you organize this group? What responsibilities do you expect from them? How do you partner to customize the community experience for the community at large?
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Share Your Community Onboarding Stories!
Onboarding is one of those foundational components of great adoption. It is the purposeful introduction of new (and existing!) members to opportunities and information that can be a lifelong journey. What are some tactics you are using in your onboarding strategy? Are there any strategies you are struggling to implement?…