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Calculating ROI - How are you doing it?
I was chatting with a colleague about how to calculate ROI (Return on Investment) for support communities the other day — in my experience most organizations will need to get some data from community, some from surveys and some from other orgs, such as their support org. While discussing, this great video from Brian…
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Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
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What is "Discussion Status" in Moderation Analytics?
Hiya, "Discussion Status" has suddenly appeared in our Moderation charts as of the first week in February. I have to assume it's not changing an Idea Status, but "Resolving" a post? Is that correct? Thanks! Genevieve
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Is it possible to create a chart, or use an API to track the number of resolved questions per month?
We're working to improve the quality of responses posted to our Community. While we hope we'll be able to inspire growth in our accepted answers, one of the steps I think we need to take to move that needle is to track the number of resolved questions we achieve in a month. Resolved for us means that a user may not have…