Analytics

How do you track support themes over time to feed into product?
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…

Upcoming Events

HLV Connect: Level Up Your Community Engagement - Gamification Tips & Tricks
Ready to supercharge engagement in your Higher Logic Vanilla community? Join us for an exclusive session where we’ll dive into effective gamification strategies that will elevate your community management game. Why Attend? As a Community Manager, you’ll gain insights to: Boost Participation: Discover how badges, ranks, and…
HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @hannahhowle and @MichaelH and a group of your…