Analytics

Weekly To-Dos
Hello everyone! I am a part-time, solo employee for my company's community. I would love to hear your daily/weekly/monthly/quarterly checklists that you complete to make sure you are staying on top of everything and keeping track of all the necessary moving parts. Since I don't have as much time as a full-time employee, I…
How Do You Build and Monitor Community Content and Engagement Plans
Begging of Your Thoughts Post - Incoming 🙏 How are you planning, and tracking your Community Content and Engagement? Do you build a calendar doc, Trello Board, JIRA Epics, Microsoft Planner? Are you planning future content posts and tracking engagement in separate tools? Have you designed some super impressive Vanilla…
AI and ROI
Good day Community, ROI is always a hot topic, and I am working with Claude AI to create an ROI worksheet from my monthly community health numbers. Here is a prompt I have used: Help me prove the ROI for my community based upon the questions asked and answered by customers. See the attached Community data for Feb 6, 2025 -…

Upcoming Events

AI Study Group for Customer Marketers
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
Agentic Advocacy: Building an AI-Powered Community
What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered questions to the right experts Creating onboarding experiences that community teams can easily update…