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AI and ROI
Good day Community, ROI is always a hot topic, and I am working with Claude AI to create an ROI worksheet from my monthly community health numbers. Here is a prompt I have used: Help me prove the ROI for my community based upon the questions asked and answered by customers. See the attached Community data for Feb 6, 2025 -…
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Measuring “resolution rate” / solved questions in Vanilla?
Hey folks 👋 I’m trying to find a good way to measure something similar to resolution rate in our community. Basically: of all questions asked, how many do we actually solve? The goal is to better understand how helpful our support is (and ideally an indication for user satisfaction too). I know there’s the Accepted Answer…
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Managing Ideas within Community - seeking best practices
Good day Community - I am building a process to bring Ideas into my community and reviewing Vanilla's analytics and integrating with Jira to help the Product Team triage submitted ideas. My goals are to make the process easy and transparent for customers while giving the Product Team the tools to make holistic decisions.…