Reaching out for technical support when you need help understanding something or if you think you've encountered a bug is the worst. It's time consuming and frustrating to suddenly become blocked until you get assistance. Or you might be like me: assuming that you're doing something wrong and are too embarrassed to ask for product help until it becomes absolutely critical (when it's often too late).
I am with you. I've been supporting various technical products for years, and when I have to make a support ticket for something, it is painful.
I've gone through the Slack channel for the support team here and looked for instances where someone has said "If I just had
