Upcoming HLV Connect: Open Session Reminder
Hi everyone, I'm looking forward to hosting next week's Vanilla Connect Session alongside @JSaghbini and @Shauna. This will be an open session, so we're opening the floor up to you to share unique community configurations, highlight noteworthy accomplishments, and ask questions to to other community users. Please remember…
Has the export user csv from API call quit working?
I've been trying to export the CSV of my users using the method laid out here in the API docs, but the CSVs are all blank. Did this url shortcut change or should I report this as a bug to support?
Moderation Queue Notification
Hi, Is there any way to set up an email notification when a user requests access and is placed in the moderation queue?
Linking to a specific comment within a thread
Hello! I just learned that when you post a comment on a thread, the url updates and takes you directly to the comment within the thread. However, I can't figure out a way to link directly to a comment within a thread that someone else posted, or is an older post. Is this something that is possible? My use here is that we…
HL Vanilla Connect: Strategic Community Planning Framework March 14th
Hey everyone! 👋 Great community starts with a great plan – we use a planning framework called SPAN & CARGO to help you nail down what kind of community you are trying to build and how to get there – whether you’re creating a community plan for the first time, or revisiting your plans for 2023, creating a SPAN & CARGO plan…
Do your internal users post to your Ideas board?
Hi everyone, We currently only allow customers to post to our Ideas Board but we've had some questions from our Product team about whether internal staff users can post there too. Account Managers/Support team etc. are often given feedback directly from customers and they are wondering if they could post it to the Ideas…
Managing PMs with multiple moderators? Strategy needed!
Hi All, How do you manage Private messages with multiple moderators? Do moderators sign up with their own accounts, or do you share an account? We are unclear how this works in Vanilla. We work in shifts, so it could be a sign off, but we like to be able to see all the PMs in one view, and be able to reply, whoever sees…
Customer experience after SSO is setup
We are in the process of getting SSO setup internally so that customers can access our community directly from our app without the registration process. Once we have this setup, if an unregistered customer came to our community via a Google search or any way that's not the app, what does the registration process look like?…
How do you track deflected tickets in your community?
Hi all - I wanted to probe this community to ask if anyone had any resources for tracking deflected support tickets in a meaningful way? Currently, we are tracking the no. of unique visitors to our community vs. the no. of unique users who submitted tickets in ZenDesk during the same period. Since launching our community,…
Can I see the tutorials in a larger size?
Hi - I am trying to watch the tutorials on this page. I have my glasses on, but the tutorial is so tiny I can barely see it - can you send me these tutorials in a larger size? Thank you, Laurie