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How are you defining active members? Is a dashboard avialable
Good morning Community, I am viewing this doc: and the definition of Active Users: Number of users that logged in to the community. My question: is there another metric or measurement that goes deeper than log-in and shows levels of activity per time period? For example: Is viewing content Is creating content: started a…
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[AMA] Ask a Community/AI Expert 👉 What do you want to know about using AI in community management?
We’re gearing up for a webinar at the end of October on using AI to help manage your community, and we want your input. Our speaker will be doing live demos with GPT, and we’d love to tailor the session based on what you’re most curious about. » What AI-related topics or challenges would you like to dive into? Let us know…
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#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
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What do you include in your engagement strategy plan?
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
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How to Turn Happy Customers into Your Biggest Advocates [ 🎥 recording ]
Tired of chasing customers for testimonials and scrambling for last-minute references? It’s time to rethink your approach to customer advocacy. Check out our webinar with SlapFive and Higher Logic Vanilla, where you’ll learn to build a customer advocacy program that naturally inspires your most satisfied customers to…
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Where are you in creating an engagement strategy that makes an impact?
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Customer Showcase September 2024: Liselotte from WithSecure
In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…
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#TIp Tuesday - Category as a Link
Hey all! One of Vanilla's capabilities allows you to use categories as a link. You may be asking yourself "how does that help me with anything?" Well, it turns out, it is a handy feature for certain use cases… For example: is there a specific set of KBs you want a particular persona to reference? You can create a category…
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How to get more deflection data
Hi, I'm struggling with my deflection data, the numbers as so low to get any decent ballpark figure. Discussions: how to encourage users to mark an answer as accepted? I'm thinking of PMing each user a few days after a discussion has been answered to encourage them to mark it as accepted, but this is a lot of manual work.…
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How do you showcase content?
Content is one of the key drivers for return visits to customer communities, but if you have the world's best content and your customers cannot find it easily, it becomes a lot of good stuff without impact. Having your site built in a way that allows your customers to find what they are looking for (and even some they…
