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Building Advocacy Pathways in Your Community [ 🎥 recording ]
Scaling customer advocacy isn’t easy. Surveys and 1:1 outreach only get you so far, and they often miss the everyday signals hiding in plain sight. Community gives you another way to spot and support advocates. When someone regularly answers questions, shares product feedback, or engages with peers, that’s a signal they’re…
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How Are You Building Connection or Operations — or Seeing the Power of Both?
We often talk about Connection and Operations as separate functions in the COMPASE framework. But the truth is—they’re deeply linked. Communities built for connection help members feel safe, welcome, and engaged. Communities built for operations give members tools and spaces to solve problems together. When you build a…
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Has anyone set up a "Community Rotation" type program?
Hi everyone! I'm looking for some advice as I am in the early stages of scoping out a kind of internal community rotation program to help support me as I am the sole community manager at my company. I run a closed community for customers (we're a health tech SaaS company) and our community continues to scale, it's getting…
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How do you manage interval vs external announcements in your community?
I'm curious to hear how you all manage announcements that are specific to your users vs announcements that are open to the public? Here is our use case: We have one category that we've used mainly for announcements. Members are not able to post there except our staff, mods, and admins. Now that we are working towards…
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What Newsletter/Digest format is working for you?
Hi all! We recently launched our community and now that we're one month in it's time for some activity recap, like a digest or Newsletter. At the moment, I prefer to curate the content myself rather than relaying on the Digest feature. With that in mind I was mainly contemplating two options: A community post that lives on…
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Migrating legacy activity badges
We are in the process of migrating an existing community to Vanilla and are deciding what to do with legacy activity-related badges that do not exist in Vanilla (an example of this would be our badge for responding to polls). Would love to hear from anyone else who migrated an existing community and faced a similar…
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[Tip Tuesday] Top 5 Qualities Needed for a Community Manager
Hey Everyone! Happy Tip Tuesday! I recently had a conversation with some friends inquiring on what does it take to be a Community Manager. Is it simply just about posting content & banning unfavorable behavior? Answer: No. It's much more than that. Being a Community Manager requires embodying a blend of technical,…
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How do you promote your important announcements on Community?
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
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Ban vs Delete
I'd love to learn more about how you use these in your communities and how you determine when to ban a user vs delete their account. Are there some benefits for choosing either of these options or what would be the downfalls of choosing one versus the other?
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Customer Journey Wins and Struggles
Building a strategy help encourage your members to move from content consumer to super user is a great investment of time. But some of the methods we use work better than others. I would love to hear some of the things you are doing to nurture your users successfully, or if there are certain points in the process that you…