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Public vs Private Communities 🔐
Most communities I’ve worked with have had some sections of the communities available to the public (i.e., guest users aka anyone not logged in to the community), and some sections that are member-only or only visible to specific roles. It can generate some buzz to have exclusive content, but it can also be a bit of a…
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What kind of leaderboards are right for your community?
Leaderboards are a great way for users to get feedback on what kind of impact they are having on your community – but how to best leverage them can be a hot topic. If you don’t have leaderboards set up in your community yet, check out this article. Who should be on the leaderboard? For many communities, it makes sense to…
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#TipTuesday: Choose Your Community's Tone
"They may forget what you said – but they will never forget how you made them feel." - Carl W. Buehner When I help community managers write their guidelines, I emphasize that they should focus on desired behavior, using “don’t” only when necessary. Higher Logic's philosophy is, “We are all about people, so let’s talk like…
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Weekly or Monthly Roundups - Who's doing them for their communities or their staff?
I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…
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HLV Connect: Community & Customer Success: Mythbuster Edition!
Join us on Tuesday, August 15 at 2pm EST as we take a look at some of the common 'myths' used when talking about Customer Success and Community. Whether you are a Community Manager looking to help your internal stakeholders understand the value Community can bring, or a Customer Success professional wanting to understand…
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Best practices for managing duplicate questions
We have been running an instance of Vanilla forums for over a year. One of the things I would like to figure out is what to do with duplicate questions. 1. Link existing related posts What I have been doing is copying date URLs from other posts to help answer questions. This works but I would prefer to get search results…
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Recording of HL Vanilla Connect - Customer Success & Community
Hello, good day to all. Yesterday session was very fruitful to me HL Vanilla Connect - Customer Success & Community. Really inspiring and the topic discussed was really matched with our community planning. However, I would like to rewatch the session. May I know when it will be uploaded? I might forget some of the points…
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What are you doing to drive staff engagement internally? 👩💻
One of the things that comes up time and time again in my conversations with community builders is how to get staff members more involved. I've found that these 3 key things work for me: Thinking about what’s in it for them & communicating value Personal, 1:1 relationships Specific, clear asks 📣 Thinking about what’s in it…
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Tip Tuesday: Craft a Community Success Plan!
Today's Tip Tuesday is about creating a success plan for your community. A success plan outlines your community's goals and objectives. This will help provide a roadmap for growth and development. A success plan will help community members understand what they can expect to achieve and how they can contribute to the…
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Celebrating 1 Year of Our Community
Hi everyone! This September will mark 1 year of going live with our customer community. We want to celebrate this milestone with our members and also with our internal employees. Would love to hear what others have done to celebrate the 1 year mark of their community with members and fellow employees. We want to make a…
