To help you build and foster a successful community.
Hi Success Community, Join @kimmieharrington, @Kirstie Macfarlane and me on on August 29th at 2:00pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register Now! and feel free to comment on this…
Join @AndrewD and me for the first HL Vanilla Connect Open Session of 2024! We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users! Register here, and please reply with anything you'd like to discuss.…
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we've designed a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at…
Happy Fall everyone! 🍁 🍂 🍎 Next week is jam packed with community events, including a Product Roadmap Webinar and a great session on Community-Driven Customer Success with Kristi Faltorusso. On top of all that, @Shauna and I will also be hosting a session on Vanilla's theme variables and how you can use them in your…
Happy September, everyone! We would love for you to join us to chat about Vanilla and your community goals: ✅ Do you have any exciting and innovative community initiatives to share? ✅ Are there specific questions you'd like to pose to gather feedback from fellow community leaders using Vanilla? ✅ Have you come across any…
Hey folks! There is no one-way path to the role of community manager. I started as a group member who posted a lot, moved up to moderator, found out that community management was a thing, and then did everything I could to get here. I’ve heard of teachers transitioning directly to community management. Still, others made…
I will be hosting the upcoming Vanilla Connect Session on May 23rd at 2 pm ET and May 25th at 9 am ET alongside @Joan_Nnah and @Shauna . This will be an open session, so we hope you can join us to share, collaborate, and get inspired by other community leaders. Please remember to RSVP to the events below and share them…
Hi everyone, Please join us for a chat all about theming with Vanilla! @Shauna and I will be hosting two sessions in two weeks: April 11th from 2:00 to 3:00 pm EST: April 11th from 8:00 to 9:00 pm EST: We'll look at the basics of foundation, layout editor, and our favourite widgets. We will examine four theme examples…
Join other community builders & get inspired
You can’t put your feet on the ground until you’ve touched the sky. This was hanging in my hotel lobby in NYC while I’m here for CMA. Great event. Why did that image stop me? Because it reminded me that change is not easy. It’s freaking hard. Reaching for the sky is tiring, frustrating, and can just drain the life out of…
Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
