To help you build and foster a successful community.
Hi Success Community, Join @kimmieharrington, @Kirstie Macfarlane and me on on August 29th at 2:00pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register Now! and feel free to comment on this…
Join @AndrewD and me for the first HL Vanilla Connect Open Session of 2024! We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users! Register here, and please reply with anything you'd like to discuss.
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we've designed a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at…
Happy Fall everyone! 🍁 🍂 🍎 Next week is jam packed with community events, including a Product Roadmap Webinar and a great session on Community-Driven Customer Success with Kristi Faltorusso. On top of all that, @Shauna and I will also be hosting a session on Vanilla's theme variables and how you can use them in your…
Happy September, everyone! We would love for you to join us to chat about Vanilla and your community goals: ✅ Do you have any exciting and innovative community initiatives to share? ✅ Are there specific questions you'd like to pose to gather feedback from fellow community leaders using Vanilla? ✅ Have you come across any…
Hey folks! There is no one-way path to the role of community manager. I started as a group member who posted a lot, moved up to moderator, found out that community management was a thing, and then did everything I could to get here. I’ve heard of teachers transitioning directly to community management. Still, others made…
I will be hosting the upcoming Vanilla Connect Session on May 23rd at 2 pm ET and May 25th at 9 am ET alongside @Joan_Nnah and @Shauna . This will be an open session, so we hope you can join us to share, collaborate, and get inspired by other community leaders. Please remember to RSVP to the events below and share them…
Hi everyone, Please join us for a chat all about theming with Vanilla! @Shauna and I will be hosting two sessions in two weeks: April 11th from 2:00 to 3:00 pm EST: April 11th from 8:00 to 9:00 pm EST: We'll look at the basics of foundation, layout editor, and our favourite widgets. We will examine four theme examples…
📅 Please note we've changed the date and time of this event, we hope you can still join us! Join the Community Managers and Customer Marketers groups for a special joint session exploring how AI can create a more connected customer journey, from first touchpoint to lifelong advocate. We’ll exchange practical ideas across…
If you’re a Vanilla customer, we’d especially love to welcome you to Super Forum, Higher Logic’s annual gathering for customers, community leaders, partners, and industry peers. Whether this will be your first Super Forum or you’re returning, it’s an opportunity to connect, exchange ideas, and help shape what comes next.…
Picture this: you sit down with your coffee (or Celsius!) and open your community’s dashboard. Whoa? That’s a big jump in page views! Before you add that new number to your executive reporting let’s dive in and understand what might be going on. Recently, GrettaKraus started a discussion about noticing an uptick in…
Hey Vanilla friends 👋 Summer is officially over and school is back in session (exciting for some, maybe less so for those actually participating 😂) Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates A clearer way to plan your community structure 🧭 🌐 Move your community to AI…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
