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Silos and Data
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…
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#TipTuesday Simplifying page view reporting
Hello Folks! Vanilla Support is back at it again with the…🥁drumroll🥁 please… Page views data is always a hot topic in our analytics related inquiries. I wanted to give a brief overview from my experience on how Vanilla goes about tracking and reporting on page views. This is a KPI for client reporting, so it will always be…
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Build an Analytics Chart for your most viewed KB docs
Hey there KB users! Are you curious which of your articles are getting the most views? This information can be incredibly useful for several reasons: Improve your SEO by more content relevant to these topics increase the value for your users (give the people what they want!) Orient your content creation plan for the future…
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Staff activity on Community.. what are you tracking?
Hi everyone, I just wanted to get some thoughts from my fellow Vanilla Community Managers 😀. I've been working with our support team recently to push more of our staff in participating on our Community. The team leads would like to get an understanding of how much activity the team is contributing over a week/month. I've…
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#TipTuesday: From The 90-9-1 Rule to 55-25-20 – Start Focusing on Quality
In the early 2000s, the 90-9-1 Rule was introduced to the world by Jakob Nielsen, co-founder of the Nielsen Norman Group. Originally, it was an observation of the way people behaved in large online communities: 90% of members are passive observers. 9% engage occasionally. 1% are active contributors. Eventually, this…
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Insights into first time-engaging community members
Hi there! I'm trying to see if there's an option to get data into members posting for the first time in the community. My use case is that - we have members who post regularly in the community + a lot of lurkers. Now, I'd like to know if there's any lurker who posted in the community during a gamification plan. Is that…