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Staff activity on Community.. what are you tracking?
Hi everyone, I just wanted to get some thoughts from my fellow Vanilla Community Managers 😀. I've been working with our support team recently to push more of our staff in participating on our Community. The team leads would like to get an understanding of how much activity the team is contributing over a week/month. I've…
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#TipTuesday: From The 90-9-1 Rule to 55-25-20 – Start Focusing on Quality
In the early 2000s, the 90-9-1 Rule was introduced to the world by Jakob Nielsen, co-founder of the Nielsen Norman Group. Originally, it was an observation of the way people behaved in large online communities: 90% of members are passive observers. 9% engage occasionally. 1% are active contributors. Eventually, this…
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Insights into first time-engaging community members
Hi there! I'm trying to see if there's an option to get data into members posting for the first time in the community. My use case is that - we have members who post regularly in the community + a lot of lurkers. Now, I'd like to know if there's any lurker who posted in the community during a gamification plan. Is that…
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User Role data, is it duplicated?
Hello all, So I have a question around the user based data, I have set up a pie chart to show me comments that have been added grouped by the user role name. I have tried to find documentation but I cant seem to find anything. If a user has multiple roles how does it calculate this data? For example in the pie chart we…
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Leveraging analytics dashboards for individual users
Did you know that you can pull information on a specific user in Vanilla? You can access this information either via the User Card or on the user's profile page: This will bring you to the analytics dashboard with information about this specific user and their activity on your community: This is, of course, valuable for…
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How do you track sentiment?
Hi everyone 🙂 I'm looking for tips and ideas on how you're tracking sentiment in your community. Our wider team is pretty keen on understanding what sort of sentiment the interactions on our Community is generating. At the moment, reactions seem to be the most logical/best way of gauging this and I've while I've created a…