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Question about Snowflake and Tables
Good day Community - I have been using Fivetran to export community data into Snowflake and have questions about 2 Tables: Search Session What information do these 2 Tables provide and what does "Session" define? Thank you, Toby
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Are metrics for widgets available?
Good day Community - I have a short video posted on my community Home page that provides a tour to help visitors get the most out of the community. Is it possible to gather metrics on how many have clicked on the video / widget over a period of time? I would like to learn about the widget's popularity and if I can make…
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Tip Tuesday: Don't skip the UTM tag in your URLs. Your future self will thank you.
As a marketer, I rely on UTM parameters all the time. They’re one of the easiest ways to see which emails, social posts, or announcements are sending people to your community and which ones aren’t pulling their weight. So if you’ve ever looked at your analytics and wondered “How did people end up here?” a missing UTM might…
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Calculating ROI - How are you doing it?
I was chatting with a colleague about how to calculate ROI (Return on Investment) for support communities the other day — in my experience most organizations will need to get some data from community, some from surveys and some from other orgs, such as their support org. While discussing, this great video from Brian…
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Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…