Analytics

Human vs. Non Human Traffic
Hello! Lately (as I think we all are), I have been noticing such a huge uptick in non-human traffic. I know that it is "normal" to see an increase, but I feel like my ratio has gotten out of hand. Below are some of my ratios from the past couple months. I would love to know what your community views look like in terms of…
Tracking Downloads Within KB Articles?
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
Cannot figure out how to show Participation Rate as a bar graph
Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?

Human vs. Non Human Traffic
Hello! Lately (as I think we all are), I have been noticing such a huge uptick in non-human traffic. I know that it is "normal" to see an increase, but I feel like my ratio has gotten out of hand. Below are some of my ratios from the past couple months. I would love to know what your community views look like in terms of…
Tracking Downloads Within KB Articles?
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
Cannot figure out how to show Participation Rate as a bar graph
Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?

Upcoming Events

AI Study Group for Community Managers and Customer Marketers
📅 Please note we've changed the date and time of this event, we hope you can still join us! Join the Community Managers and Customer Marketers groups for a special joint session exploring how AI can create a more connected customer journey, from first touchpoint to lifelong advocate. We’ll exchange practical ideas across…

AI Study Group for Community Managers and Customer Marketers
📅 Please note we've changed the date and time of this event, we hope you can still join us! Join the Community Managers and Customer Marketers groups for a special joint session exploring how AI can create a more connected customer journey, from first touchpoint to lifelong advocate. We’ll exchange practical ideas across…