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Tracking User Page Views by Country 🗺️
Hey everyone! We had a great chat in our Vanilla Connect session today, and one of the questions that came up from @saramaloney was whether it was possible to track any metrics by Country. This is easy to track using Vanilla Analytics, here's how! Here's how I set up the graph to track Page views: Which gives me this:…
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Silos and Data
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…
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📈 How to track WHO voted "Unhelpful" on KB Articles 🕵️
Hey there Vanilla friends! If you're one of the many who are using the Vanilla Knowledge Base, you're probably aware that users have the ability to vote a doc as helpful or not: In your default analytics board you will have results for your most viewed articles, as well as those with helpful and unhelpful votes: Now you…
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#TipTuesday Simplifying page view reporting
Hello Folks! Vanilla Support is back at it again with the…🥁drumroll🥁 please… Page views data is always a hot topic in our analytics related inquiries. I wanted to give a brief overview from my experience on how Vanilla goes about tracking and reporting on page views. This is a KPI for client reporting, so it will always be…
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Build an Analytics Chart for your most viewed KB docs
Hey there KB users! Are you curious which of your articles are getting the most views? This information can be incredibly useful for several reasons: Improve your SEO by more content relevant to these topics increase the value for your users (give the people what they want!) Orient your content creation plan for the future…