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Page Views by Device Type 💻 📱
Wondering how many views you are getting on mobile vs desktop? Here's how to find out: You can also use it as a filter and couple it with other charts: How are you using this data to optimize your community?
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Leveraging analytics dashboards for individual users
Did you know that you can pull information on a specific user in Vanilla? You can access this information either via the User Card or on the user's profile page: This will bring you to the analytics dashboard with information about this specific user and their activity on your community: This is, of course, valuable for…
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How do you track sentiment?
Hi everyone 🙂 I'm looking for tips and ideas on how you're tracking sentiment in your community. Our wider team is pretty keen on understanding what sort of sentiment the interactions on our Community is generating. At the moment, reactions seem to be the most logical/best way of gauging this and I've while I've created a…
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Anyone Got Any Fancy Analytic Tricks and Tips?
Hey all, I am currently looking in to the analytics side of Vanilla, possibly leaning towards maybe webhooks to then store the data somewhere and build dashboards off of that data. But, question is , does anybody have any fancy tricks or tips they are using to gain insights on their community? Like for example I would like…
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Analytics display issues - anyone else?
Hi everyone, Just want to check in and see if others are experiencing issues with analytics displaying data at the moment? Two main things specifically from what I've observed; Discussions are being listed as deleted when in reality they are not deleted and it also displays their ID rather than name. Occurs in both default…
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Anyone else see "Discussion NAME" turn into "Discussion ID" in export?
Hiya, I went to Export a custom chart I had created that uses the Discussion Name and the creator ID to track enhancement requests (Ideas). Normally the CSV file has the name as static text in the exported CSV file. However today I noticed the export changes the Name to the Discussion ID: This behaviour has changed, but I…
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Why don't monthly totals added up equal quarterly totals for some charts?
Many community managers report on monthly metrics that involve unique users, such as active users or contributors. One of the most common questions that come up is how come when CMs compare the number of active users for April, May, and June and add them up manually and the number of active users for Q2 (April 1 - June…
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Search Queries without results - How are they calculated?
Hi team, I've been reviewing our search queries without results table over the last month and just want to understand how the results are calculated. Example - The screenshot below is our table from last month. Do these results mean that a member searched that exact phrase 3/4 times? ie. they hit the search button 4 times?