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Why don't monthly totals added up equal quarterly totals for some charts?
Many community managers report on monthly metrics that involve unique users, such as active users or contributors. One of the most common questions that come up is how come when CMs compare the number of active users for April, May, and June and add them up manually and the number of active users for Q2 (April 1 - June…
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Search Queries without results - How are they calculated?
Hi team, I've been reviewing our search queries without results table over the last month and just want to understand how the results are calculated. Example - The screenshot below is our table from last month. Do these results mean that a member searched that exact phrase 3/4 times? ie. they hit the search button 4 times?
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Breaking Down Guest Views to Find Bots
As promised, here's information on finding out which of your guest views are actually bots! You'll visit the APIv2 page on your dashboard, as shown here: Here's the request body to use - just changed the dates for the period of time you're looking for: { "collection": "page", "start": "2023-01-01", "end": "2023-01-31",…
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Will the Resolve function be added as an option to measure in the analytics dashboard?
I love the resolve feature! We are using it as kind of a QA function. We have a review team that verifies each question was answered correctly and fully (no open issues). Resolve tells them whether the discussion has be checked or not. It would be awesome to be able to run metrics on how many discussions created in a time…