Did you know that you can pull information on a specific user in Vanilla?
You can access this information either via the User Card or on the user's profile page:
This will bring you to the analytics dashboard with information about this specific user and their activity on your community:
This is, of course, valuable for community managers, but CSMs and other departments might find this a powerful way to get additional insights on their customers and encourage them to come to community more often.
Do you use this tool in Vanilla? Have you learned anything interesting or unexpected?
