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Community Retention and Gamification
I am trying to find percentage of returning users to our community? Is there a way we can calculate that in HL Vanilla? We would like to introduce gamification program in an effort to increase engagement and improve retention. I was wondering how can we calculate the success of the program. I would appreciate any advice…
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Monthly Metrics: February 2025 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
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Can you hide a category from the title bar (top navigation menu)?
I'm working on restricting certain categories for a specific role and I removed the permission for this role to access the category in question but it looks like it only removes it from the category widgets but not from the navigation bar. Is there a way to restrict view or an alternative?
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Allow Users to Delete their own Activity?
Hiya! Is the ability to delete Activity Timeline items an all-or-nothing ability? As Admins and Mods we can remove timeline items (e.g. a profile picture upload). However one of our members requested that they do this for their own profile without needing to reach out. Is there a way we can allow members to delete their…
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Group Functionality
Hello, We're looking to expand our usage of Groups and I have some questions before I move ahead. (Use case for context: we have a particular market of customers that's relatively small. They meet offline to participate in peer-to-peer learning sessions and provide support for each other on our product. They have expressed…
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Are threaded (indented) discussions available?
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
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What is the difference between "Questions solved" and "Answers accepted"?
Good day Community, I launched my new community last week and am creating analytics to understand my membership activity and community health. I am working with the Q&A tab in Analytics and seeking the definitions for the following please: Questions answered Questions solved Answers added Answers accepted Thank you for…
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Showcase Your Ranks and Badges
Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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Are you using multiple Slack channels to inform internal teams?
Good day all, I am getting ready to go live with my new community and would like to ensure internal teams are notified of community content they need to address. For example, different channels for: Support Specific blog authors Moderators of specific categories I realize Vanilla sends email notifications, but we are a…
