The "silent work" we do
How are you tracking your "silent work"? @Shauna @Val @Branwyn T Is there a way to post the how-to for building that analytics chart here? Cheers, Kara P.S. Forgot who said, but also loved the idea of a thread where we could share examples of the charts we've built out and how they help us! Photo by Alex Gruber on Unsplash
Engaging executives in community
Hi all, one perennial challenge we grapple with is how to engage executives in community. Online community spaces and content tend to be really well geared for product users, but we are looking for new ways to engage the leaders of those teams (our “economic buyers,” if you will..). These folks usually split their focus…
Limiting private messaging - workarounds? Talking points?
Has anyone limited the ability to use private messaging to certain groups? As we try to get our clients to all allow their employees on our community, this is one of the legal concerns we run into — clients are concerned that we can't monitor 1:1 private messages on Vanilla. When I tested this a few months ago, it appeared…
#TipTuesday: Avatar Pool
Time for another #TipTuesday! Did you know Higher Logic Vanilla has an addon that can be enabled called Avatar Pool? With Avatar Pool enabled you can upload a custom selection of Avatars for your members to choose from. Members can browse through your pool and select an Avatar that suits their preferences. You can limit…
Tip Tuesday: How to deal with trolls who refuse to remain under the bridge
Today's Tip Tuesday is focused on trolls. And I'm not talking the fun, cute dolls with big silly grins that you can twist their hair into wild shapes (yes, I'm old. I know). I'm talking about internet trolls. The trolls of legend used to only reside beneath a creepy stone bridge crossing a stream through a spooky forest.…
How are you using community to foster advocacy?
I speak to a lot of Higher Logic Vanilla customers who are keen to drive advocacy in their communities, and a few common themes typically come up that I thought I would share with my friends here 😊 I’d love to hear what works best (or doesn’t work) for you! I know there are a few regulars in this community that are ROCKING…
Upcoming HLV Connect: Open Sessions Reminder - June 20th
Hi everyone! I will be hosting the upcoming Vanilla Connect Session with @screghan and @Shauna on June 20th with 2 time slots: one at 10am EST and a later session at 2pm EST. This will be an open session so you can come with any product or strategy questions. We also encourage sharing of any successes that you have…
Best way to bring visibility to discussions with no engagement?
Hi, So the unanswered questions queue has been working well for us in getting users to answer questions posted by other community members. However, this queue only applies to posts that care categorized as Questions, not Discussions. Is there a URL that directs users to a page with Discussions that have yet to receive any…
Got an awesome community strategy? We want to hear from you! 🎤
I’ve chatted with many of you here and on calls, and I’ve been so impressed by all the cool things you’re doing. We’d love to share your stories with a wider audience to give you bragging rights and to help inspire other community builders. We'd love to share your stories.... This could look like a Q&A posted in this…
When's the last time you walked a mile in your users' shoes? 👠🩴👞
So often, we look at the community from our admin views, and forget to check out what our members are actually seeing — how does that shoe fit? Is it comfy and sturdy, ready to set your users off on the right foot 🤭 (I can't miss a good pun like that, come on!) for their community journey, or are there some awkward parts…