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Content and Internal Stakeholders
What internal stakeholders typically have strong content potential? How are you engaging with them to build a content cadence to help bring value to your customers?
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#TipTuesday - User Groups - When to Segment
What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…
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Private Badges
Anyone know if badges can be public but only available for some users? We have a badge specific for a few users (a steering committee for the community.) When I go to the badge's page I see the option to request it. Any way to eliminate this option specifically for this badge?
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Updating User Point Balances?
One of the members of my community accidentally had their post sent to spam. Because we have it so that the spam reaction takes away points, she commented that she had fewer points than yesterday. What's an easy way to restore these? Can I update a user's balance manually?
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Are you giving your customers what they need? - The Content Foundation
Content. We all know it is important, but it is even more important to be sure you are filling your community with content that matters to your customers. Let's create a library of ideas to help inspire each other… What is your strategy for aligning community content with audience needs? Bonus points if you share what…
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Curious about upping your Community - Zendesk game?
Join @pschneider and me at 1PM eastern today (or register and watch the recording at your leisure) to learn more about how Community can elevate Support self service, and see what great Zendesk features we've got and are releasing in the coming weeks! Spoiler alert: this presentation also features a sneak peek of the new…
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Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk [ recording 🎥 ]
In case you missed this session yesterday, we've got the recording ready for you! In this session we explored the evolution and current state of customer support communities, and uncovered how AI and automation are reshaping the customer experience. In this session, you’ll discover the latest industry trends that led us to…
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Community launch tomorrow!
Hi all- first time poster here…. We are excited to launch our first private community tomorrow. Users will be able to access the community via SSO through our own platform. What are some tips, tricks, and/or words of advice you would offer someone like me who goes live tomorrow?
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Is there a way to remove the "new discussion" button from a specific group?
I'm trying to figure out if I can restrict visibility to the 'new discussion' button in one of our groups, is that possible?
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Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…
