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Are you new to managing a Vanilla Community?
Hey there newbie! So you’ve inherited a HL Vanilla Community and don’t know where to start? We know this process can be overwhelming so we wanted to help start you out on the right path. The most important way to set yourself up for success is to join our Success Community, which you’ve already done (since you’re reading…
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Show a widget from Community on a different webpage
Hi Vanilla friends, I have an 'Articles' widget on the Community homepage that show featured articles from our KB. Now, we'd like to showcase this widget on our main public web. I'd need for it to be clickable, and update automatically if I've made any changes to the featured articles on Community. How can I do this? The…
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Upcoming HLV Connect: Open Session Reminder
Happy September, everyone! We would love for you to join us to chat about Vanilla and your community goals: ✅ Do you have any exciting and innovative community initiatives to share? ✅ Are there specific questions you'd like to pose to gather feedback from fellow community leaders using Vanilla? ✅ Have you come across any…
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#TipTuesday: Are you focusing on the User Journey or Organization goals alone?
When selling the idea of community internally, we must ensure the goals of community are aligned with organization goals. This will typically start with the focus of the team or department presenting, Marketing will promote advocacy goals while Support will promote ticket deflection and improved customer experience, while…
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Attracting and Acquiring New Users
Managing communities on a large scale is all about making your customers or users super happy 😁, so they stick around and spread the good vibes about your product or service to everyone they know and love. But hey, every awesome community starts somewhere, right? So, if you're working at a startup in its early days or…
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Tip Tuesday: Unlocking the Power of Vanilla's Moderation Tools
Hello, Vanilla Community Members! Creating a flourishing online community requires meticulous moderation. Vanilla has a ton of great tools at your disposal, and I wanted to put them all in one place for you to see what they are and how they work! User-Focused Tools: Reactions: Abuse/Spam Flags: Allows users to flag…
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Running a community-improvement hackathon
Hi all, At Spryker we run developer hackathons where developers from our (partner/customer) ecosystem work on improving our software. This can be through submitting PRs on Github, building addons or using the API to create nice integrations. I was wondering if anyone has done something similar with their own community, but…
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Language Translation Provider?
Hi all, We're looking to expand to meet the needs of our global community to include language translation - for all content, including member posts. Has anyone had success implementing software that integrates with Vanilla, that translates/localizes based on user location?
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#TipTuesday: Open vs Private Communities – What's Right for your Community
Time for another #TipTuesday! Happy Tuesday, everyone! Are you presently faced with the decision between establishing an open or private community? If that's the case, you're in the right place for some valuable insights. Deciding whether to build an open or private community for your company depends on your specific…
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Summarizing and synthesizing Ideas
Hello Vanilla hive-mind! I was wondering if anyone uses any integrations or tools to help summarize and synthesize data from their Ideation categories? My problem is this - we have a very big product with lots of different modules and we get a lot of product feedback. Every quarter I need to meet with the PMs of the…
