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Sharing Back 'Helpful' Feedback within Documentation
We recently heard feedback from a colleague who suggested adding a 'Most Liked/Helpful Articles' widget to our community. Currently within each article we have a 'was this helpful?' option that users can interact with by saying yes or no. My question is: How can we use this information to communicate back with community…
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Customer Showcase January 2024: Sara from Wellthy
Hi! I’m Sara, the Manager of Community and Content Programs at Wellthy. Wellthy has a Care Team that helps family caregivers tackle the logistical and administrative tasks that come with caregiving such as scheduling doctor appointments, researching assisted living facilities, and appealing insurance denials. Wellthy…
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#TipTuesday: Creating a Valuable Office Hours Experience
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
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🧭 Unifying Internal Teams for the best CX
Request the 8th Easter Egg Badge! Creating unified brand ownership with a consistently valuable brand representation throughout the entire customer journey is essential for organizations. Why? Because fragmented brand ownership negatively impacts your customer experience (CX). When there is robust communication and…
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Suggestions for Naming Conventions when posting assets/collateral
Hi - does anyone leverage naming conventions when you are posting assets or collateral to a Forum or Resource Center in the Community for customers … such as: Technical Brief: XXX (subject area) How To Video: xxx (subject/coverage area) Video: xxx (subject area – more of a awareness or 191 – not a How To guide) FAQ: xxx…
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How are you rewarding members that Vote on Ideas?
Hi Vanilla Community! Looking for some creative solutions here… how do you reward your members when they Vote on or create new Ideas? In our Community we use the Up Vote buttons on regular discussion/question posts as well, which means there's no easy way to see in our metrics who has voted specifically on Idea type of…
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Seeking advice on Community Awards for end of the year
Hi everyone! I've been contemplating the idea of organizing an End of the Year awards post for our community, and I'm eager to hear about your experiences if you've done something similar. Feel free to share your posts on your Community; I'd love to gather some inspiration! Here are a few initial ideas I have in mind: User…
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#TipTuesday: Success Community Documentation Updates Category
Hi everyone, I was poking around a couple of weeks ago, like I do, and I found a category that was new and delightful to me – the Documentation Updates Category! Among their many tasks, our intrepid document writers, @Troy and @KevinH, work with the Vanilla team to keep all of our documentation up to date. You can find…
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🧭 How Community can improve your Customer Experience 🎯
At some point, many of us have come across the saying, "it takes a village," a phrase used in various contexts from raising children to establishing a business. Essentially, it emphasizes the collaborative effort required for certain tasks. In the realm of software, we often discuss user-centric design and the creation of…
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Customer Showcase December 2023: Genevieve from Smartsheet
Hey Vanilla Community! My name is Genevieve. I'm based in the UK and I am one of the Community Managers for Smartsheet, a SAAS collaborative work management platform. While our site is publicly crawlable, members wanting to post or react to posts need to sign in with Smartsheet (SSO login only) in order to participate.…