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Customer Showcase March 2024: Stefanie from D2L Brightspace Community
Hi I’m Stefanie Baldwin, Team Lead for the D2L Brightspace Community. The D2L Brightspace Community relaunched on the Vanilla Platform just over one year ago and continues its evolution as a large and vibrant space that includes: - An integrated Learning Ecosystem, Brightspace - Communities of Practice - Events - Ideation…
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Community-Driven Strategies for Expanding Your Customer Success Team [ recording 🎥 ]
Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churn—all while making each customer feel like a priority. It’s a tall order, and even the most dedicated teams can find it a Herculean task to keep up without either stretching their…
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Featured collections
Hi, I'm using the featured collection widget on my homepage, but I'm having difficulty ordering it how I like. I want a specific discussion at the top of the collection however as much as I try ( adding it first then the others, or adding it last) it doesnt want to do it. It would be great if it had the drag and drop…
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💥 Countdown to Super Forum! ② weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 2 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Member Journey - lots of member types
Hello Vanilla Friends! First time posting, long time in the community world. Currently building with @pbradley (hoping this is the right Paul, lol) at Kaplan and something interesting around this community is that is serves many different types of members. As I am doing a site audit, it's become apparent we will need to do…
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#TipTuesday: Hacking (Vanilla) Support
Reaching out for technical support when you need help understanding something or if you think you've encountered a bug is the worst. It's time consuming and frustrating to suddenly become blocked until you get assistance. Or you might be like me: assuming that you're doing something wrong and are too embarrassed to ask for…
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#TipTuesday Manage group leaders and owners via the API
Are you currently managing your group leaders by inviting them to be a member of the group, waiting for them to accept the invitation, and then manually promoting them to be a leader? Have you ever had to submit a ticket to Support to change the owner of a group? This #TipTuesday will help you streamline the process for…
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💥 Countdown to Super Forum! ③ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 3 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Gamification and Social Media
Has anyone made it possible for users to share on social media when they increase in ranks or receive badges?
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💥 Countdown to Super Forum! ④ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 4 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
