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How is countVisit calculated against a user?
I am trying to find user behavior on our community since launch on HL vanilla platform and unable to understand how count visit is calculated. I see a user who has count visit 0 and yet has a discussion created on the community. Does 0 means the first time user came to the community?
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Is it possible to create a chart, or use an API to track the number of resolved questions per month?
We're working to improve the quality of responses posted to our Community. While we hope we'll be able to inspire growth in our accepted answers, one of the steps I think we need to take to move that needle is to track the number of resolved questions we achieve in a month. Resolved for us means that a user may not have…
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ROI Calculator cost savings total missing?
Hey all, We're using the ROI Calculator this year as part of KPIs. Was the total Cost Savings section removed or replaced? We were using this as sort of a baseline. How would we be able to get this view back? This is the way it's also described in the documentation.
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Is there a way to calculate or show average session duration of a user in analytics?
We would like to track average session duration of our community members. Is there a way to add a chart in analytics?
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Has anyone figured out how to get unanswered questions list in dashboards?
I am trying to get the list of unanswered questions in our community. Ideally I would like to see the unanswered questions and tags associated with it in a list chart or at least ability to filter by tags for the unanswered questions. Has anyone able to achieve this for their community?
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📊 Average time to comment/answer -- what's the best way to calculate?
One of the metrics that most communities looks at is “average time to first comment” or “average time to first answer” … but what does average mean? And which should I use to accurately measure my community's health? 🏥 It’s been a long time since I studied math actively (I may or may not have had a flip phone and a…
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Which members are following categories
Hi team! Need a bit of advice, is there a table/chart we can create in analytics that can show which specific members are following each category on Community? I'm doing a bit of restructuring and creating a few specific new subcategories dedicated to product news/announcements to work in conjunction with the default…
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API: Filter properties - event types for analytics
Heyhey, for the analytics endpoint POST /analytics/query there are filters. These filters accept properties. Is there somewhere a list of these properties? { "collection": "post", "type": "count", "filters": [ { "prop": "type", "op": "eq", "val": "discussion_add" } ], "interval": "monthly", "start": "2023-01-01T00:00:00",…
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Custom Table Help - Discussion Posts w/ No Comments
I created a custom table with the aim of finding all discussion posts without a comment. No matter how I configure this table, it still returns some posts that do, in fact, have comments (despite saying the comment count is 0). What am I doing wrong? For instance, this discussion post appears in the report - it says it has…
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Analytics: Engagement - Participation rate data unclear
Heyhey, I am playing around with analytics data and I dont really understand some data-points. For example the excerpt from the engagement dashboard reg. participation rate: (this dashboard is just a copy from the standard engagement one and I removed the other graphs to focus) So the participation rate for December 2024…
