ROI Calculator cost savings total missing?

Question

Hey all,

We're using the ROI Calculator this year as part of KPIs. Was the total Cost Savings section removed or replaced? We were using this as sort of a baseline.

How would we be able to get this view back?

This is the way it's also described in the documentation.

Marco · Answer

Our ultimate goal is to track the percentage of case deflection from our community. Still trying to figure out how to come up with that number with what's all available from the ROI calculator.

Kirstie Macfarlane · Answer

Hey Marco - I'm looping in our Product team @Val and @mcrouse to confirm if we're open to adding that section back in for future iterations of this tool.

Marco · Answer

Thanks for the info, @Kirstie Macfarlane!

Is there any way to chart the Total Cost Savings that was removed with the update, without having to manually do the math? It looks like it'd just be a chart that adds up the Cost Savings Of Community Over Time periods to one number.