To help you build and foster a successful community.
Hi, We used to be able to use Badgify for automatic participation badges for comments in some of our posts. We used this a lot for our engagement content/gamification. When we switched to custom post pages, we're not seeing this option? Is this addon not available anymore for custom pages, just like Polls? We've been…
Hi Community gurus, Our team is made up of both Support agents and Marketing moderators. Support answers technical questions and Marketing steps in to increase engagement and champion our Community members. We have separate categories for each of these business areas (e.g. a Support Category around "Using Smartsheet" and a…
Join other community builders & get inspired
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Hello Vanilla Success Community! We're Brandon and Malachi (@borme & @Hopoatem ), and we manage the Awardco Community, a space for clients of our employee recognition software. We're excited to share how our Client Steering Committee has been a game-changer for our community's implementation and launch. We believe our…
As a community manager, you’re often asked to have your members do a lot of different things. Q&A, feedback, ideation, testing, use cases, customer stories - the list goes on and on. Before you know it, your community home page ends up looking like Times Square complete with billboards and flashing lights. This quickly…
Our friends at SlapFive have a great event happening in NYC 🍎 this week that we wanted to share! If you're in the NYC area and rethinking how to scale customer growth, this workshop’s for you. Details below! Growth doesn’t always mean new spend. Advocacy is one of the few strategies that scales through timing, relevance,…
Time for another #TipTuesday! Rich Editor supports the embedding of iFrame content from external sources, both in your community's: Knowledge bases Layout Editor widgets Discussions and comments As a community manager or moderator, you're the heart of the community space, welcoming new members, answering questions, keeping…
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
