To help you build and foster a successful community.
We switched from chat (Slack) to forum (Vanilla) about a year ago and most members are quite happy about it (mainly about the better organization, search and available history). And although no one would want to switch back, we also hear that the move to the forum made some members feel more disconnected from the rest of…
Hi all! I recently discovered the space to see a summary of activity occurring on my site, and had a question. When looking at new members, I can see the first 5 or 6 names, but if there were more that signed up, it simply says "plus 5 more". Is there a way to see who those 5 more were? I thought about a report that brings…
Richard Millington had a great little piece on "Measuring the Sense of Community". Check it out! Do you currently measure your Sense of Community? Do you have you use your own template?
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Hey Success Community! 👋 Summer is in full swing, hopefully you're all enjoying some fun in the sun! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What part of your community are you most focused on right now? ⭐️ #TipTuesday #TipTuesday: Keep your community…
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
