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Higher Logic Vanilla Community Guidelines
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
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Is there a way to remove the "new discussion" button from a specific group?
I'm trying to figure out if I can restrict visibility to the 'new discussion' button in one of our groups, is that possible?
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Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…
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Community Manager Bible
Hello friends, I am a Community Manager NOVICE! I may have some natural talents that may lend themselves to being a successful Community Manager, but I'm not sure my foundation is as sure as I'd like. Are there any resources floating around out there that contain general best-in-class practices for a community manager?…
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Vanilla Community Management Academy - Coming Soon!
Happy Friday Vanilla Friends 🤓 We are excited to announce the launch of the Vanilla Community Management Academy, a new initiative designed to help you maximize your success with Higher Logic Vanilla. Every two months, we will focus on a different topic essential to mastering our platform and enhancing your community…
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Following certain customers/users
Hi everyone, I just had an interesting question from one of our CRMs - is there a way to follow certain customers to get alerts when they post? I don't believe there's a way to do this natively in Vanilla (but maybe I'm wrong!) and I'm curious if anyone has had a similar ask and how they've handled it. Thanks in advance!
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Documentation Updates - 07/16/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Manage the Zendesk Addon Summary: New article that describes the Zendesk addon settings and features, as well as the new permissions that are associated with the addon.…
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📣 Hello! I'd like to introduce myself...
Hi Vanilla community – I’m Paul Schneider, and I’m excited to introduce myself as the new Executive Vice President at Higher Logic Vanilla. Having built communities for two decades and being involved with the Higher Logic team since 2017, I’m passionate about what we do here. A strong community starts with reliable,…
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Community Data Alchemy [ recording 🎥 ]
Ever wondered which data really matters for your online community? Or how to turn those numbers into compelling stories that drive engagement and growth? In case you missed this webinar with Joe Pishgar, Community Executive Consultant, we've got the recording below. Dive into an entertaining exploration of the metrics that…
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Customer Showcase June 2024: Stephanie from Quantexa
Hi, I'm Stephanie Richardson, Senior Community Manager at Quantexa. The Quantexa Community launched in November 2022 and recently passed 2,500 members. We are a B2B Community and our members are primarily our customers, partners, and employees, as well as a small number of prospects. In November 2023, for the Community's…
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AI Chatbot on Community
One of my awesome teams has developed a AI Chatbot for their alumni and students to use. They would love to see it embedded in the Community to entice their students & alum to use it. Of course, we love that here on the Kaplan Community team so wanted to see if anyone implemented something similar? It's being built similar…
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Email Digest 🌟 Now a CORE Feature!
Big news as of Release 2024.011 🥁 Vanilla's Email Digest Feature is now available for everyone! We've spent the last few months beta testing this feature, and making adjustments based on YOUR feedback. Vanilla's Email Digest offers several different options depending on the scenario you choose: Users following categories…
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June Success Community Roundup! ☀️ 🍉 🕶️
Hey Success Community! 👋 Apologies for the delay in publishing this roundup, but I've been lucky enough to spend the last month exploring Italy and almost didn't come home… Can you blame me? Anyone else have any great summer plans to share? 💫 Product Highlights Bot traffic and analytics changes with 2024.012 Changes to Our…
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Visibility of 'Read' vs 'Unread' posts
Hi Team, Since going live with the Foundation theme, we have had some feedback (particularly those with vision challenges) as to the lack of differentiation between unread and read posts, as the difference in bold and normal font type looks quite similar (As pictured below) Suggestion to have clearer differentiation…
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Documentation Updates - 06/27/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Vanilla Systems Status Page Summary: This article explains how to stay up to date regarding the current and historical status of the Vanilla servers, systems, and…
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Is anyone combining Chat + Forum? What does your workflow look like?
We switched from chat (Slack) to forum (Vanilla) about a year ago and most members are quite happy about it (mainly about the better organization, search and available history). And although no one would want to switch back, we also hear that the move to the forum made some members feel more disconnected from the rest of…
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#TipTuesday: Don’t sleep on the Q&A in Vanilla’s thought leadership webinars
Hey Vanilla community - I want to draw your attention to a valuable part of our monthly thought leadership webinars that you might be overlooking: the Q&A. Every month, we host thought leaders who dive into various community management topics. These discussions go beyond our product and provide real insights you can apply…
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Incorporating Mentimeter or Kudoboard into the Community
Hi all- I've been asked to see if there is a way to incorporate Mentimeter or Kudoboard into our community site. Does anyone have experience with either of these? Any help would be awesome!
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#TipTuesday: Image Moderation with A.I
Hey gang! It's Tuesday somewhere. I'm going to deviate a little bit from the usual quick tips for using Vanilla and instead jump into something a little more complicated (and long-winded). Lets get an A.I to moderate images on our communities! My goal here will be to create a way to quickly flag posts that have images…
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Please Help - editing comment or posts won't work, just constantly "loading"
Hi there, I've been having trouble recently that I was able to replicate with other accounts. When you try to edit a post or comment, it only loads constantly but doesn't actually let you edit (to my knowledge). Can anyone help? Thanks in advance!
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How do you track support themes over time to feed into product?
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…