To help you build and foster a successful community.
Happy Tuesday everyone! It's starting to look like Spring🌷🌱 here in Northern Ontario, and I'm feeling the spring cleaning vibes at home and at work -- a new initiative to spruce up the community this spring is #TipTuesday -- we'll be posting a cool new tip around community management, the Vanilla product, and everything in…
Join other community builders & get inspired
In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…
Hey Vanilla Friends 👋 Welcome to a new program we're excited to share with you! For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will share some (anonymized) metrics from 3-4…
It’s natural to want to compare your community’s performance to others in the industry. Many... The post How to Benchmark Your Online Community—Against Itself appeared first on Higher Logic.
Building a sense of community and belonging is at the heart of any successful community... The post Crafting the Narrative: 3 Tips for Articulating the Value of Your Community appeared first on Higher Logic.
We’ve all heard it: how a business succeeds or fails depends on how customers feel... The post Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core appeared first on Higher Logic.
Building an online community around your brand is one of the smartest long-term strategies for... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty.... The post Should You Measure NPS in a Support Community? appeared first on Higher Logic.