A field guide for those "Who do I ask?" moments
You have a community question. Excellent! But where should it go? Should you contact your Success Advisor? Open a Support ticket? Search the knowledge base? Here's how to get your question to the right team, and get to an answer faster.
The 10-Second Test
ASK YOURSELF: Am I trying to improve something, or is something not working as expected?
- "How can we get more value from our community?" Contact your Success Advisor.
- "Why is this feature throwing an error at me?" Contact Support.
- "I don't know which one this is yet." Start with your Success Advisor. We're excellent at helping questions find their natural habitat.
