We often talk about Connection and Operations as separate functions in the COMPASE framework.
But the truth is—they’re deeply linked.
Communities built for connection help members feel safe, welcome, and engaged.
Communities built for operations give members tools and spaces to solve problems together.
When you build a strong foundation of member connection, it often leads to increased self-service, peer support, and trust-driven knowledge sharing—all operational wins.
Real Examples We’re Seeing:
✅ Member-led discussions evolving into evergreen Q&A threads
✅ Mentorship spaces surfacing common support pain points
✅ Regional or role-based groups becoming first-line support hubs
✅ Members sharing workarounds and tutorials without prompting
We’d Love to Hear From You:
- How are you designing for connection or operations in your community?
- Have you noticed operational benefits from connection-first programs?
- Or vice versa—have your support forums helped members feel more connected?
Drop your experience, example, or observation below.
Let’s crowdsource what’s working and inspire new ideas together!
