Ideation Setups - Best Practice Examples

KMoosman

Hi!

Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience.

Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and show you our current set-up, but our Community is closed and inaccessible to non-customers :(

Really appreciate your input and support!

Rav Singh

Hey @KMoosman

I recently went live with ideation just over 3 months ago and its been an excellent addition to our Community. I've setup dedicated ideation categories for some of our selected products and these exist separately from the discussion categories for those products.

I'm still trying to navigate, or at least think of, the best way of handling ideas now that custom post page layouts are available which allow ideas to be created within the same discussion category as well (we're yet to upgrade to custom post page layouts). For example, whether to keep ideation separate or mix them in with the main discussion categories and what impact that will have.

It was a little hacky but I've setup an Ideas & Feature Requests 'home page' of sorts which then displays the latest ideas from all of the dedicated idea subcategories. I don't want users creating ideas to that home page, but still have the ability to create an idea from it so I've removed the New Post button and replaced it with a CTA widget that opens to the new idea post creation page. Not sure if that's the best way to handle it but it works.

I think visibility and ease of access is important for users so I've also setup a bunch of 'fake' redirect categories within the related product discussion pages so that users are aware of, and can easily access ideation.

Lastly, I've added CTA's to act as buttons that trigger the discussion widget within a product idea category to filter based on specific idea statuses. I think its easier than relying on users to use the filter on the widget themselves as its not obvious.

Not sure if that helps you at all (hopefully it does!) but let me know if you have any questions.