In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !) due to the company’s split into consumer and B2B businesses.
Onboarding and Initial Steps
I immersed myself in Vanilla’s onboarding articles and videos, and actively engaged with the Success Community. The support and brilliant ideas from this community were invaluable. My goal was to ensure our product users could easily find the information they needed and discover new insights.
