Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've got two great team members who work tirelessly to fill our knowledge base and Academy with great content and let me tell you - life is much easier with them in the picture!
We've got a small B2B community of about 2,000 customers, partners, and prospects but we just celebrated our 1st anniversary and are thrilled with the growth we've seen. Our customers are primarily manufacturers who are on the plant floor day in and day out. They don't have time to get on the community and check out what's new and it really impacts how we measure success, how we run our programs, and what we expect from our users. Keep reading to learn more!
