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Customer Showcase November 2023: Heather from Gain Grow Retain

Heather Wendt

I am Heather, and I run the Gain Grow Retain (GGR) community. Some information about the community I run:

GGR is a Community of Practice that was started over 3 years ago to support leaders in Customer Success. Over the years, we have grown from about 1,600 initial members to over 11,000. We are not tied to a product or revenue stream. The sole purpose is:

“Connecting people, knowledge, and ideas to advance the state of Customer Success.”

We are an open community, where only interacting with members, conversations, or content requires a sign-in (or even an account). New members find us via LinkedIn, Google, or word of mouth, with word of mouth leading the way.

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Agentic Advocacy: Building an AI-Powered Community
What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered questions to the right experts Creating onboarding experiences that community teams can easily update…
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Join us for this month's AI Study Group! At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…