As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations.
What are some key community health metrics that I should be monitoring?
Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of universal metrics that can be used to tell a story regarding your overall community health.
Furthermore, I know that it is important to continue to have executive buy in when it comes to having a community present within your organizational tech stack. Having the ability to report on key community metrics, is a critical piece in communicating the overall value that your online community is providing to its members.
