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A/B testing doesn’t need to be overly technical or intimidating. At it's simplest, it’s about making small changes and paying attention to how users respond. If you’re thinking about running A/B tests in your community, here are a few best practices to keep in mind: Start with a clear goal Before you make any changes,…
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
Hello, We're revamping the metrics we report on for the new year and I was wondering if anyone has figured out a good way of mapping time to value on the community? I'm thinking "time to first meaningful interaction" could be good to track but the problem is we have a lot of people who log on to view content but don't post…
My job at Higher Logic is 100% remote. My co-workers are far away, with only one other colleague in the entire state of California. For a long time, my home office faced the backyard. It was quiet and peaceful, with fountain sounds and a view of trees and a bird feeder. On paper, it was an ideal work environment. Recently,…
Every community has a handful of members who consistently step up by answering questions, sharing knowledge, welcoming newcomers, and modeling the behaviors you want others to follow. A powerful way to strengthen your community is to formally recognize these standout contributors as leaders. ❓️Why this matters Elevating…
Hey Success Community! 👋 Happy Holiday season! For however you celebrate, I hope it includes lots of good food and some great naps. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Excited for Super Forum? We Are Too! ⭐️ #TipTuesday #TipTuesday: Go on Holiday - Let Vanilla…
The holiday season is your time to recharge—but your community shouldn’t go quiet just because you’re out of office! With Scheduled Posts and Automation Rules in Vanilla, you can keep the conversation flowing and critical tasks handled automatically. Here’s how to set it up so you enjoy your break with peace of mind. 🌟 🗓️…
Hello friends! If you're in the SF Bay Area and looking for fun community goodness, come join us at the December Community Manager Connect Meetup. We'll be hanging out, talking shop (and not talking shop), swapping ideas, sharing wins, and generally enjoying the fact that community people are the best people to spend time…
Good day all, My question is about announcing and hosting webinars within community. I know I can utilize events and the Zoom Integration: https://success.vanillaforums.com/kb/articles/1503-zoom-events-integration? If using the integration, would you please share your experiences and the pros. How are you hosting community…
The ever-relatable problem: Questions are getting answered… but they’re not always getting marked as answered. At first, that feels like a small thing. But if the goal is to build a self-sustaining community ecosystem, it has a real impact - especially if you care about ticket deflection, search/GEO success, and whether…
Our Jira integration does a great job of informing us of an escalated ticket's status, but sometimes we need more! Join @Branwyn T, our Customer Support Manager, as they discuss how to use Jira automations to send more updates to the Vanilla platform. See you there!
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @AndrewD and @BradH, and a group of your peers…
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Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
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“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
