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Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
I have had a lot of conversations with community professionals, and one of the biggest common areas of interest (and often frustration!) is knowing what the data actually tells us about the health of our community. Discussions, comments, comments per discussion, page views, active users, new users…I can track all of that…
In case you missed our session earlier today, we had a great chat about leveling up your gamification strategy. Check out the recording below! Ready to supercharge engagement in your Higher Logic Vanilla community? Join us for an exclusive session where we’ll dive into effective gamification strategies that will elevate…
In my years in community work, I have come across a lot of differences of opinion when it comes to gamification. I tend to look at it as a way to help motivate and reward the behaviors I want to see from my audience, but to many it can feel too artificial or too frivilous. Where do you land in the gamification spectrum? Do…
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
Hello! Our community has gone through a couple of iterations of required profile fields for our users, for tracking purposes. The problem is that when you add a new required profile field, users aren't notified about it. Is there a way to have a prompt show up letting the user know they must fill out the required profile…
Hey Success Community! 👋 I hope everyone had a wonderful holiday season with friends and family, and some time to relax! We're a few days late due to our own time away from work, but let's take a look at some of the highlights from the last month of 2024: 📊 Analytics Analytics Hackathon 2024! 💻 Custom Table Help -…
I'm ready to start surveying my community and asking my users about what content they are enjoying and what they want more of… Somebody stop me if this is not the right strategy to try and increase consumption or engagement on the platform. My end goal is singular in that I'm wanting to give the content that really matters…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Join other community builders & get inspired
2025 has arrived, but what will define the year ahead for community teams? Which trends will reshape how we build, engage, and grow communities, and what should you prioritize to stay ahead? In this panel, top community leaders will share their predictions for 2025, including: The trends set to redefine community…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @hannahhowle and @MichaelH and a group of your…
Did you know that your Vanilla Community can be integrated with many of your other tools? Join us to learn about how you can integrate Zoom and Slack to your community, benefitting both your customers and your internal team! 📆 February 12th at 2:00 pm EST
Our newest Community Showcase is now live! Peter and Maureen are talking all about how they really focused their community to improve the member experience. Check it out!
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Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
This month's community leaders
Gamification in online communities is a balancing act. Done right, it energizes your members and... The post How to Use Gamification in Online Communities (Without Overcomplicating It) appeared first on Higher Logic.
People love a good game. Whether it’s earning badges, collecting points, or just a bit... The post 5 Gamification Features Every Online Community Should Consider appeared first on Higher Logic.
What if the very members who helped build your community started to feel like outsiders?... The post Why Your Longest-Standing Members May Feel the Least Connected appeared first on Higher Logic.
Launching a new online community is a monumental effort, often involving months of preparation. After... The post Don’t Let Your Community Lose Steam After Launch: 6 Tips to Keep the Momentum Going appeared first on Higher Logic.
Your online community is a direct line to what your customers want most from your... The post Managing Product Feedback in a Community: A Guide for Product Managers appeared first on Higher Logic.
