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Hi everyone! I'm looking for some advice as I am in the early stages of scoping out a kind of internal community rotation program to help support me as I am the sole community manager at my company. I run a closed community for customers (we're a health tech SaaS company) and our community continues to scale, it's getting…
I'm curious to hear how you all manage announcements that are specific to your users vs announcements that are open to the public? Here is our use case: We have one category that we've used mainly for announcements. Members are not able to post there except our staff, mods, and admins. Now that we are working towards…
Hey Success Community! 👋 Summer is in full swing, hopefully you're all enjoying some fun in the sun! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What part of your community are you most focused on right now? ⭐️ #TipTuesday #TipTuesday: Keep your community…
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
Hi all! We recently launched our community and now that we're one month in it's time for some activity recap, like a digest or Newsletter. At the moment, I prefer to curate the content myself rather than relaying on the Digest feature. With that in mind I was mainly contemplating two options: A community post that lives on…
Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
Hey Success Community! 👋 Happy June, and happy start to summer!! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟 Welcome Nicole Saunders, Our New Customer Experience Leader 🧭 Community Strategy 🎯 The…
We are in the process of migrating an existing community to Vanilla and are deciding what to do with legacy activity-related badges that do not exist in Vanilla (an example of this would be our badge for responding to polls). Would love to hear from anyone else who migrated an existing community and faced a similar…
Hey Everyone! Happy Tip Tuesday! I recently had a conversation with some friends inquiring on what does it take to be a Community Manager. Is it simply just about posting content & banning unfavorable behavior? Answer: No. It's much more than that. Being a Community Manager requires embodying a blend of technical,…
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
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Join us for a demo & discussion about AI Translations - Vanilla's new language tool! With AI Translation, your members can interact with your community in the language they feel most comfortable using. Whether they’re reading, posting, or navigating, everyone can participate—no matter what language they speak. Key…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join myself and @Heather Wendt, and a group of your peers for our…
This Connect will walk you through the full setup process for integrating HubSpot, covering authentication, data mapping, and system configurations step by step. Join the marvelous @Branwyn T from the Vanilla Support team and I for this s By the end, you’ll know exactly how to deploy the connection, avoid common pitfalls,…
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Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
