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Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
Hey Success Community! 👋 It's time for another Community Roundup! 👀Product Highlights 🚨New Feature Alert: Toggle Blocks🔍️ Use Quick Links menu to supercharge your community navigation 📄Customize Your Email Templates 📧 📈 Community Strategy 💥 Strategic Guide: GEO & SEO Framework Community Journey Playbook ☢️ #TipTuesday Use…
Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
You’ve just wrapped up a massive update. You’ve written the perfect discussion post: crisp, clear, and maybe even a little witty. You hit “Publish” and sit back, imagining the flood of likes, comments, and GIFs of confetti that are sure to follow. Then you log back in the next morning and… it’s gone. Well, not gone gone.…
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
One of the simplest ways to bring a brand’s look and feel into your community is with custom banners. If design isn’t your day job, don’t worry. Tools like Canva (or alternatives like Pixlr) make it easy to create clean, professional visuals in just a few minutes. Here are some quick tips for getting started: Start with…
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⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join @KevinM and @Erik Veenhuizen, and a group of your peers for…
Hey Vanilla friends! Join us for our Fall Product Webinar, where we’ll walk you through the latest enhancements to our platform and give you a preview of what’s coming next. Whether you’re a community manager, digital strategist, or product enthusiast, this session is designed to keep you informed, inspired, and ready to…
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“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
