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CMX Summit, a big community manager conference, is coming up May 1-2 in Redwood City, California. I've been to CMX Summits in the past and have always found them useful, so I am looking forward to attending this year. If you will be going, I would enjoy meeting you to talk about common interests. To sweeten the pot, I will…
Hello Community, We are looking to establish SLAs for response times to unanswered questions and posts. We would appreciate any best practices and recommendations on how others are managing this, as well as methods for tracking posts that need replies. Thank you!
Hi all! Super User programs are one of those areas that we should all be looking at, but seem to fall towards the bottom half of our to-do list. For those that have at least started a program, what is the biggest impact you are seeing? For those that haven't, what would you hope to see with a program in place? Would love…
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
Hi all! We're looking to swap back to the native Vanilla Search page and are noticing some key metrics that we'd love are not available. Has anyone tried to track the following? Click Event Count - How many overall clicks happened on results from the search page User Query w/Clicks - list of queries (sorted by # of times…
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊 Here on the Kaplan Community, we determined a solid way to collect resources is utilizing…
Time for another #TipTuesday! Rich Editor supports the embedding of iFrame content from external sources, both in your community's: Knowledge bases Layout Editor widgets Discussions and comments As a community manager or moderator, you're the heart of the community space, welcoming new members, answering questions, keeping…
Good day Community, Regarding Monthly Active Users: Is Active Users or Contributors the correct number to use to measure MAU? Thank you, Toby
Our friends at SlapFive have a great event happening in NYC 🍎 this week that we wanted to share! If you're in the NYC area and rethinking how to scale customer growth, this workshop’s for you. Details below! Growth doesn’t always mean new spend. Advocacy is one of the few strategies that scales through timing, relevance,…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Join other community builders & get inspired
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @KevinM and @Erik Veenhuizen, and a group of…
Keeping your community secure and spam-free is essential for maintaining trust, engagement, and a great user experience. Join us for an interactive session where we'll dive into the tools and best practices you can use to safeguard your community. Whether you're just getting started or looking to fine-tune your setup, this…
Our newest Community Showcase is now live! Brandon and Malachi from Awardco are telling us all about their Client Steering Committee, and how it benefits both their customers and internal teams. Check it out!
Check out our Welcome Section
Hello Vanilla Success Community! We're Brandon and Malachi (@borme & @Hopoatem ), and we manage the Awardco Community, a space for clients of our employee recognition software. We're excited to share how our Client Steering Committee has been a game-changer for our community's implementation and launch. We believe our…
This month's community leaders
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
