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Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
Reactions turn quiet readers into active participants with one click to say “this helped,” “insightful,” or “🎉 awesome!” Without even typing a reply, members can elevate the best content, guide others to answers, and fuel your engagement flywheel. Why use Reactions Think of Reactions as your community’s high‑five. They…
In today's #TipTuesday I would like to focus our attention on something no one is talking about these days: AI. Wait, what? You have heard about it? I've been designing and building web-based software for a long time. As in, there was only one "CSI" when I started. A long time ago. I'm talking "Gladiator", "Cast Away",…
I work at an awesome company that wants to scale community across all of our products which means a lot of forums, groups, internal teams, and opportunities. In prep for my 2026 strategy, I'd love to hear how other companies successfully managed this type of scale. I'm looking for ideas on doing this across 50+ products.…
Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
Hey Success Community! 👋 It's time for another Community Roundup! 👀Product Highlights 🚨New Feature Alert: Toggle Blocks🔍️ Use Quick Links menu to supercharge your community navigation 📄Customize Your Email Templates 📧 📈 Community Strategy 💥 Strategic Guide: GEO & SEO Framework Community Journey Playbook ☢️ #TipTuesday Use…
You’ve just wrapped up a massive update. You’ve written the perfect discussion post: crisp, clear, and maybe even a little witty. You hit “Publish” and sit back, imagining the flood of likes, comments, and GIFs of confetti that are sure to follow. Then you log back in the next morning and… it’s gone. Well, not gone gone.…
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
Join other community builders & get inspired
Before you disappear for the holidays, join us for our last connect session of the year! We'll help you wrap up any last minute projects or start to plan your strategy for next year. ⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋…
Repository for strategy docs to help community managers better work with AI within their communities.
Article Summary Generative Engine Optimization (GEO) - the practice of making community content discoverable and trustworthy to AI systems such as ChatGPT, Claude, and Google’s AI Overviews. It explains why communities are seeing drops in traditional page views and outlines why optimizing for AI-driven discovery is…
Why This Matters Search behavior is shifting. Generative AI tools (ChatGPT, Perplexity, Bing Copilot, Gemini, etc.) are summarizing content instead of sending traffic to websites. Communities must adapt by balancing traditional SEO with GEO (Generative Engine Optimization). The goal is to stay findable, quotable, and…
Overview AI summaries and generative search experiences are beginning to reshape how people discover and consume information. In this evolving landscape, a term is gaining relevance for community professionals: AIgents (AI agents). These tools are designed to act on behalf of users, using artificial intelligence to: Scan…
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Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
