To help you build and foster a successful community.
You are currently in a limited view of the community, but there's so much more to discover! Need some support? Have a question to ask? Want to open a ticket?
Hi everyone, I wanted to hear if anyone is willing to share how you handle requests from users who want to delete their community accounts? The way we currently deal with this, is by having users comment in a specific discussion letting us know they want their account deleted. Then one of our community managers or…
Related to my previous question… Is it possible to opt out of receiving any more notifications for a particular thread? I know you can change your notification preferences, but (please correct me if I'm wrong) these apply across the board. I'd love to be able to let users know how to "mute" threads they may have…
Hello folks, looking for a bit of advice here… We have a community user who has recently joined and comments on a lot of threads. I'm fairly certain this user is running his responses through ChatGPT and it's gotten to the stage where he is impacting others experience. Is there anyway to mute specific users, or if not,…
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I haven't talked to a Community Manager yet who wasn't focused on (and worried about) engagement. So I am curious about how are you using the plethora of options Vanilla brings to the table to help… Take a moment to share your 'must use' widgets, page layouts, and personalization to create a space that makes it almost…
Some of you may know because I've posted before, but my company's online community is for family caregivers. Yesterday, I signed up for a new family caregiver online community called The Sandwich Club ("sandwich generation" refers to caregivers who are taking care of both a parent and a child). I'm not sure what community…
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: ROI Calculator Summary: New article describing Higher Logic Vanilla's new ROI Calculator tool, which helps you understand the return on investment (ROI) your community…
Hey Vanilla Community, It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts. Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific…
Hey Success Community! 👋 Whether you're here for the cozy fall feelings, or into the spookier side of things, the inner child in all of us is probably indulging in too many mini chocolate bars today… Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 🚨 Feature Update: Add…
Hi everyone! My name is Anna Yardley and I am the Community manager at Domo. I spend my day-to-day in our online Community Forums, which are hosted on Vanilla. The Domo Community Forums are the go-to space for connecting with and learning from the vibrant Domo community. You’ll get help solving challenges through…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
Join other community builders & get inspired
The emperor is wearing brand new clothes. No, really! Why did the old API page go away? And what’s up with this new one? Join @Branwyn T as they explain the changes and demo the new API v2 UI.
Join us on November 13 for a webinar exploring the practical ways you can use generative AI to improve community engagement and simplify your operations. We’ll cover how to use AI to automate admin work, improve communication, and create personalized experiences that keep your members engaged. Diana Morgan, our guest…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @shudebine and @kevinM and a group of your peers…
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Our newest Community Showcase is now live! Liselotte from WithSecure explains how she's moved into the Community space and used Vanilla's tools to create a valuable space for their customers. Check it out!
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Hey Vanilla Friends 👋 Welcome to a new program we're excited to share with you! For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will share some (anonymized) metrics from 3-4…
This month's community leaders
High churn rates can look alarming at first glance. But a well-rounded understanding of who’s... The post Is Your Community Losing Key Members? How to Perform a Churn Analysis appeared first on Higher Logic.
It’s natural to want to compare your community’s performance to others in the industry. Many... The post How to Benchmark Your Online Community—Against Itself appeared first on Higher Logic.
Building a sense of community and belonging is at the heart of any successful community... The post Crafting the Narrative: 3 Tips for Articulating the Value of Your Community appeared first on Higher Logic.
We’ve all heard it: how a business succeeds or fails depends on how customers feel... The post Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core appeared first on Higher Logic.
Building an online community around your brand is one of the smartest long-term strategies for... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
