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Hello there, I'm wondering if there is a way that we could change this label to something else or remove it completely. We really like the new feature where accepted answers get separated from the rest but for our type of our community we would prefer to use some other label for the "rejected answers" or only show the…
Hi everyone, I wanted to hear if anyone is willing to share how you handle requests from users who want to delete their community accounts? The way we currently deal with this, is by having users comment in a specific discussion letting us know they want their account deleted. Then one of our community managers or…
Hey Vanilla friends 👋 In case you missed our recent SEO webinar, we've got the recording 🎥 posted below for you! Please let us know if you have any questions. Generative Engine Optimization? AIOs? The end of search as we know it? 2025 promises to be a long, strange year for SEO. If you’re wondering how to survive it,…
Gamification. Great when it works, but getting it there can be a bit of trial and error as you work to understand what motivates your audience. I am always amazed when one of my community members responds to a new rank or badge notification (and I almost always get someone!) I love using ranks to grant different…
Creating a super user program can be one of the most impactful strategies your implement - a strong team of community members who are given a focus and utilized in a way that strengthens your community value. But how do you set them up for success? I know that in our Vanilla Success Community, we have an early adopter…
Hello Vanilla Success Community! We're Brandon and Malachi (@borme & @Hopoatem ), and we manage the Awardco Community, a space for clients of our employee recognition software. We're excited to share how our Client Steering Committee has been a game-changer for our community's implementation and launch. We believe our…
In case you missed this great session last week, check out the recording below… 2025 has arrived, but what will define the year ahead for community teams? Which trends will reshape how we build, engage, and grow communities, and what should you prioritize to stay ahead? In this panel, top community leaders will share their…
Everyone loves video content. It's eye catching, easy to consume and can help drive engagement in your community. We know it's easy to copy and paste a URL into a discussion today but how can you showcase your video content on your community homepage? 🧐 It's actually incredibly easy. Most companies and organizations have…
Building a super user program is an amazing way to identify, utilize, and reward your highly engaged customers. Setting up a strong foundation to move it from an ad hoc program to one that makes a strong impact is an important step. We here at Higher Logic encourage our communities to take a look at the following 3 areas…
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Join other community builders & get inspired
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @Shannon Hudebine and @achase, and a group of…
Our newest Community Showcase is now live! Brandon and Malachi from Awardco are telling us all about their Client Steering Committee, and how it benefits both their customers and internal teams. Check it out!
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Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
This month's community leaders
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs... The post Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg appeared first on Higher Logic.
Online communities have traditionally been seen as the place people go when they hit a... The post From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs appeared first on Higher Logic.
