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I am trying to find percentage of returning users to our community? Is there a way we can calculate that in HL Vanilla? We would like to introduce gamification program in an effort to increase engagement and improve retention. I was wondering how can we calculate the success of the program. I would appreciate any advice…
Hello Community, We are looking to establish SLAs for response times to unanswered questions and posts. We would appreciate any best practices and recommendations on how others are managing this, as well as methods for tracking posts that need replies. Thank you!
Hiya! Is the ability to delete Activity Timeline items an all-or-nothing ability? As Admins and Mods we can remove timeline items (e.g. a profile picture upload). However one of our members requested that they do this for their own profile without needing to reach out. Is there a way we can allow members to delete their…
Hello, We're looking to expand our usage of Groups and I have some questions before I move ahead. (Use case for context: we have a particular market of customers that's relatively small. They meet offline to participate in peer-to-peer learning sessions and provide support for each other on our product. They have expressed…
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
Good day Community, I launched my new community last week and am creating analytics to understand my membership activity and community health. I am working with the Q&A tab in Analytics and seeking the definitions for the following please: Questions answered Questions solved Answers added Answers accepted Thank you for…
Hi all! We're looking to swap back to the native Vanilla Search page and are noticing some key metrics that we'd love are not available. Has anyone tried to track the following? Click Event Count - How many overall clicks happened on results from the search page User Query w/Clicks - list of queries (sorted by # of times…
I'm working on restricting certain categories for a specific role and I removed the permission for this role to access the category in question but it looks like it only removes it from the category widgets but not from the navigation bar. Is there a way to restrict view or an alternative?
Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Join other community builders & get inspired
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @AveryD and @AndrewD and a group of your peers for…
Join us for an exclusive webinar where we’ll showcase our recent feature updates, as well as unveil some of the exciting items coming soon on our product roadmap! Discover how our upcoming features and enhancements will empower your community, improve engagement, and streamline your workflows. This is your chance to gain…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join me and @paddykelly, and a group of your peers for our next…
Our newest Community Showcase is now live! Peter and Maureen are talking all about how they really focused their community to improve the member experience. Check it out!
Check out our Welcome Section
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
This month's community leaders
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs... The post Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg appeared first on Higher Logic.
Online communities have traditionally been seen as the place people go when they hit a... The post From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs appeared first on Higher Logic.
Community and customer marketing share the same goal: building strong, lasting customer relationships. But too... The post The Case for Merging Community and Customer Marketing with Nicole Saunders appeared first on Higher Logic.
Every day, community managers spot opportunities hiding in plain sight. A member’s pointed questions about... The post Your Community Is Bursting with Intent Signals—Here’s How AI Connects the Dots appeared first on Higher Logic.
Creating a flexible product is great, but when every customer uses it differently, it becomes... The post When Customers Become the Teachers: How Bluebeam Scaled Education by Tapping Into Community Knowledge appeared first on Higher Logic.
