To help you build and foster a successful community.
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
Join other community builders & get inspired
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
Hey Success Community! 👋 I hope everyone has enjoyed these last few weeks of summer, possibly by eating way too much ice cream like me… Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Can your content be summarized away? Search Is Shifting. Are You Seeing the Drop Too?…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
