To help you build and foster a successful community.
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…
Hey Vanilla friends 🤗 It is officially Summer, and that means sunshine, heat, and hopefully vacations (at least in the Northern Hemisphere)!! Let's take a look at what's been happening in the Success Community this month: 🍦Vanilla Updates Welcoming additional Community-Minded Voices to the HL Vanilla Community! Important…
You know that beautiful community moment when someone asks a question, another member swoops in with the perfect answer, everyone breathes a sigh of relief, and the whole thing feels wrapped up with a neat little bow? Amazing. Beautiful. We love to see it. But then what happens? Too often, that helpful answer drifts…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
