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Tracking Downloads Within KB Articles?
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
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Is there a way to calculate or show average session duration of a user in analytics?
We would like to track average session duration of our community members. Is there a way to add a chart in analytics?
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Custom Table Help - Discussion Posts w/ No Comments
I created a custom table with the aim of finding all discussion posts without a comment. No matter how I configure this table, it still returns some posts that do, in fact, have comments (despite saying the comment count is 0). What am I doing wrong? For instance, this discussion post appears in the report - it says it has…
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Analytics: Engagement - Participation rate data unclear
Heyhey, I am playing around with analytics data and I dont really understand some data-points. For example the excerpt from the engagement dashboard reg. participation rate: (this dashboard is just a copy from the standard engagement one and I removed the other graphs to focus) So the participation rate for December 2024…
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Custom Dashboard for Top Group Contributors in Social / Community Groups
Hello! I'm new to Analytics Dashboard and I'm trying to pull the top contributors per group. Is there a more presentable way to group them by their community groups? and filter further by only showing specific type of members per (ie, actual customers and not D2Lers) ? Truly appreciate your help!
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My top three groups analytics custom charts! 📈
A lot of communities I've been checking out these days are leveraging our groups feature — whether groups are right for your community or if basic categories make more sense (but that's another post…) can be a hot topic, but if you've already got groups and want to analyze them a bit more to see how they are being used…
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📈 How to track what Questions your users have answered 🤨
Hey Vanilla friends! We've had a couple of questions recently about Q&A analytics and how to see which users have been answering which questions. You're likely all familiar with the default "Users with the most accepted answers" and "Users with the most answers" charts on your Q&A Analytics dashboard: From here, if you…
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📈 Analytics to consider: device type 💻
Hey there Community Managers! You've probably noticed when working on your custom Layout Editor themes, there's an option to set conditional visibility: This gives you a lot of flexibility to build a layout that is completely different for members who are viewing it on their desktop computers vs on their phones. How to…
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How to track your new Registrants
Today we're discussing new members - and what we can learn about them. Most of us are concerned with tracking our new users, making sure that our communities continue to grow. Our default Traffic Dashboard has a "New Users" graph to give you an overview of who has been signing up for your community: Looking at this, you…
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📈 How to track WHO voted "Unhelpful" on KB Articles 🕵️
Hey there Vanilla friends! If you're one of the many who are using the Vanilla Knowledge Base, you're probably aware that users have the ability to vote a doc as helpful or not: In your default analytics board you will have results for your most viewed articles, as well as those with helpful and unhelpful votes: Now you…
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Analytics display issues - anyone else?
Hi everyone, Just want to check in and see if others are experiencing issues with analytics displaying data at the moment? Two main things specifically from what I've observed; Discussions are being listed as deleted when in reality they are not deleted and it also displays their ID rather than name. Occurs in both default…
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Why do I get this 404 for the Analytics API?
When using this URL: /api/v2/analytics/query?type=count_unique&collection=session_start&start=2023-05-29T14:38:14+00:00&end=2023-09-1T14:38:14+00:00&access_token=[mytoken] I get a 404. I tried following the analytics query docs but clearly I missed something, but what? (PS: I'm trying to get to the data that allows me to…
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Commsor, Orbit, Commonground - Community Data management systems
Hey there! We are looking at adding a community data management system to our tech stack. We've been chatting with a few, but I was wondering if anyone is currently using Commsor or Orbit and wouldn't mind having a chat about your experience with them? Mostly, I am trying to understand expectations of the products, why you…
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Mathematical Models for the Growth of Users Over Time
Hey everyone! In your research, have you found any mathematical models for the growth of users over time? Or even any data showing the growth over time of developer communities? I'm looking to find data around community membership, % of users of products who are in the community and growth rate or even screenshot of a…
