To help you build and foster a successful community.
Hey Community Builders 👋 Ready to finally make metrics your superpower? Join us in San Francisco for our next Community Manager Connect, where Caty Kobe Burt will share how she approaches metrics — and more importantly, how she’s used them to quantify her teams’ impact and unlock further investment. If you’ve ever…
Hello friends! If you're in the SF Bay Area and looking for fun community goodness, come join us at the December Community Manager Connect Meetup. We'll be hanging out, talking shop (and not talking shop), swapping ideas, sharing wins, and generally enjoying the fact that community people are the best people to spend time…
Online Community Managers are gathering September 24 in San Francisco to mingle and learn. The topic of the talk will be "Navigating Community Platform Migration". Even better than the content will be the connections with interesting people that you make. Please RSVP and join us!
What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered questions to the right experts Creating onboarding experiences that community teams can easily update…
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
Governance is the overall framework that describes how a community is managed. Most communities have some form of Terms and Conditions or Guidelines. These are the member-facing policies within governance, but often, they are the only written component. Without clearly defining how potential violations should be handled,…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
