To help you build and foster a successful community.
Hi all! Super User programs are one of those areas that we should all be looking at, but seem to fall towards the bottom half of our to-do list. For those that have at least started a program, what is the biggest impact you are seeing? For those that haven't, what would you hope to see with a program in place? Would love…
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
I am trying to find percentage of returning users to our community? Is there a way we can calculate that in HL Vanilla? We would like to introduce gamification program in an effort to increase engagement and improve retention. I was wondering how can we calculate the success of the program. I would appreciate any advice…
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Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
The ever-relatable problem: Questions are getting answered… but they’re not always getting marked as answered. At first, that feels like a small thing. But if the goal is to build a self-sustaining community ecosystem, it has a real impact - especially if you care about ticket deflection, search/GEO success, and whether…
The holiday season is your time to recharge—but your community shouldn’t go quiet just because you’re out of office! With Scheduled Posts and Automation Rules in Vanilla, you can keep the conversation flowing and critical tasks handled automatically. Here’s how to set it up so you enjoy your break with peace of mind. 🌟 🗓️…
Hey Success Community! 👋 Happy Holiday season! For however you celebrate, I hope it includes lots of good food and some great naps. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Excited for Super Forum? We Are Too! ⭐️ #TipTuesday #TipTuesday: Go on Holiday - Let Vanilla…
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Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
