Are you using multiple Slack channels to inform internal teams?

Tmetcalf
Tmetcalf Vanilla Seedling
in Talk Community #1

Good day all,
I am getting ready to go live with my new community and would like to ensure internal teams are notified of community content they need to address.
For example, different channels for:

  • Support
  • Specific blog authors
  • Moderators of specific categories

I realize Vanilla sends email notifications, but we are a Slack-heavy company and I believe I can increase internal awareness and participation if I can utilize multiple Slack channels for specific content / category notifications.

  • Is it possible to create multiple Slack channels for community notifications?
  • Is anyone utilizing Slack in this way?

Cheers,
Toby

Tip Tuesday about Slack

https://success.vanillaforums.com/discussion/3187/tiptuesday-integrate-slack-with-your-vanilla-community



Tagged:

Best Answer

  • Rav Singh
    Rav Singh Vanilla Sundae
    #2 Answer ✓

    Hey @Tmetcalf

    I've connected our Community (via Zapier) to various Slack channels for internal notification on certain actions.

    Since we're a support-centric Community, the first zap is a basic one that triggers when new discussions are created and delivered to a Slack channel for our technical support team to view & respond to.

    Separately, I've got zaps setup to deliver Slack notifications to a dedicated Community Alerts channel when a member earns a certain rank so I can give them a shoutout in our monthly Reckon Community Rewards roundup post.

    Similar to the above, I've also got another zap to deliver a Slack notification when a new staff member joins our Community. Its useful to keep track but also, while our Reckon Staff role is auto-provisioned, the notification prompts me to go in and remove the member role.

    Moving forward, once we've got ideation setup then I'll setup a dedicated Slack channel for our R&D and product teams to receive notification of new feature request posts as they're made. I was hoping there would be a zap that allowed a Slack notification to be sent when an idea hits a certain number of votes but it doesn't look like that's an option.

Answers

  • Rav Singh
    Rav Singh Vanilla Sundae
    #3 Answer ✓

    Hey @Tmetcalf

    I've connected our Community (via Zapier) to various Slack channels for internal notification on certain actions.

    Since we're a support-centric Community, the first zap is a basic one that triggers when new discussions are created and delivered to a Slack channel for our technical support team to view & respond to.

    Separately, I've got zaps setup to deliver Slack notifications to a dedicated Community Alerts channel when a member earns a certain rank so I can give them a shoutout in our monthly Reckon Community Rewards roundup post.

    Similar to the above, I've also got another zap to deliver a Slack notification when a new staff member joins our Community. Its useful to keep track but also, while our Reckon Staff role is auto-provisioned, the notification prompts me to go in and remove the member role.

    Moving forward, once we've got ideation setup then I'll setup a dedicated Slack channel for our R&D and product teams to receive notification of new feature request posts as they're made. I was hoping there would be a zap that allowed a Slack notification to be sent when an idea hits a certain number of votes but it doesn't look like that's an option.

  • Tmetcalf
    Tmetcalf Vanilla Seedling
    #4

    Thank you @Rav Singh
    Glad to know it is possible to set up multiple Slack channels, each for a different team based on content or category.
    Have an excellent rest of the week.
    Cheers,
    Toby

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