Hi all,
We're looking for a way to add a service account "comment" to a post that:
- Appears/sends after a Question has had no response after X amount of time
- Only displays for the original poster
- OR displays for everyone, but does not make the question "answered"
I know we can set up an automation rule to send an email, but we'd like to keep the content in the Community, either as a Direct Message or preferably as a note on the post itself.
I know that the AI Suggested Answers only appears after X amount of time, and only shows for the OP. This is essentially what we want! Just without the links to the suggested answers (since for us this wasn't working).
