Is it possible to create a View Only role Admin-type role?

theresaanthony

Hello,

I want to create a new role that would provide our Support team members access to see our Community user list and their roles. This would let our support team troubleshoot when a user says they aren't able to log in, and confirm that deactivated platform users have been moved to our Former Member role in the Community. There seems to be a role configuration where a user can see the Settings menu from the top-right corner, but they aren't able to go beyond that without Edit or Manage access.

Any suggestions?

Kirstie Macfarlane

Hey @theresaanthony - thanks for your question.

That's an interesting situation and set up requirement.

For the use case you described, the relevant permission is typically the one that allows access to Users > Manage Users in the Dashboard.

Settings

• View - Users can view account settings in the Dashboard. This permission, along with the "Manage Community" and "Manage Moderation" permissions, are required to have access to the Dashboard.
• Manage - Grants full access to all functionality in the Dashboard. 

The important caveat is that this is not usually a “read-only user list” permission. Granting user-management access may also allow Support team members to make changes to user records, depending on the permissions enabled for that role.

Would is be sufficient for your Support team to be able to see the user roles on their profile page instead?

In that case you could give them the Garden > Personal Info > View permission (please note that a user's email address and IP address are considered "personal info," so would be visible as well).