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Where are the community benchmark data posts?

LiselotteP

Hi everyone! I remember seeing posts from the Vanilla team sharing anonymized, aggregated data from across customer communities — the kind of thing you could use to benchmark your own metrics against peers in different industries.

I can't seem to track them down now. Does anyone know where they live, or whether they're still being published? Would love to reference them again!

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Accepted answers

Kirstie Macfarlane

Hey @LiselotteP - thanks for your question!

You can find the monthly metrics posts here.

Is this something you would be interested in seeing continue?

All comments

Kirstie Macfarlane

Hey @LiselotteP - thanks for your question!

You can find the monthly metrics posts here.

Is this something you would be interested in seeing continue?

LiselotteP

Thanks @Kirstie Macfarlane - I'd love to see more of them yes!

JasonHill

Would Vanilla consider a community health index score which considers elements like members, content, traffic and responsiveness?

Jason

Kirstie Macfarlane

Hey @JasonHill - thanks for your question!

Would you be looking for an analytics dashboard similar to the ROI dashboard, with preset charts that contribute to an overall score?

Or were you picturing something different?

JasonHill

Yes, preset @Kirstie Macfarlane. It would need to be a benchmark using all Vanilla communities.

Here's some inspiration: https://assets.khoros.com/v2/Lithium-Community-Health-Index_v1AY2ULb.pdf