Higher Logic’s AI Search Assistant uses RAG, so it searches the community knowledge base and generates answers dynamically. That part is impressive on its own. But the part that really stood out to me is what happens when the AI can’t answer the question.
Instead of stopping at “I don’t know,” it gives the user an option to Ask Your Fellow Humans and turns that into a discussion post right in the community.
I really like that design decision.
What I like about it is that it treats the limits of AI as an opportunity to strengthen the community, not just as a dead end or failure state. In other words, when the system reaches the edge of what automation can do well, it intentionally hands the moment back to people.
