Support communities have come a long way. What started as basic forums has now become an integral part of customer engagement strategies. In this webinar, weâll cover how capabilities like peer-to-peer interactions, integrated knowledge bases, and Q&A have reshaped the support experience.
Youâll gain a clear understanding of what community members expectâfrom self-service options to personalized experiences and intuitive design. Weâll also dive into how AI, automation, and data-driven insights are setting the stage for the future of support communities.
Plus, weâll explore how Vanillaâs Zendesk integrations can enhance your support community. With features like two-way syncing between community posts and Zendesk tickets, and flexible escalation workflows, you can ensure that no customer inquiry slips through the cracks.
