Community-Driven Customer Support [ 🎥 recording ]
Support communities have come a long way. What started as basic forums has now become an integral part of customer engagement strategies. In this webinar, we’ll cover how capabilities like peer-to-peer interactions, integrated knowledge bases, and Q&A have reshaped the support experience.
You’ll gain a clear understanding of what community members expect—from self-service options to personalized experiences and intuitive design. We’ll also dive into how AI, automation, and data-driven insights are setting the stage for the future of support communities.
Plus, we’ll explore how Vanilla’s Zendesk integrations can enhance your support community. With features like two-way syncing between community posts and Zendesk tickets, and flexible escalation workflows, you can ensure that no customer inquiry slips through the cracks.
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