💥 Countdown to Super Forum! ① week to go 💥

Kirstie Macfarlane

Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers.

We're only 1 week away!

In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that we're most looking forward to.

Here are three sessions you should definitely be putting on your calendar!

🤖 Curating and Sharing the Best AI Ideas 🤖

Main Stage with Conor Sibley (CTO of Higher Logic), Reggie Henry (Chief Information and Performance Excellence Officer of ASAE), and Marius Ciortea (Chief Community Officer of IBM).

Higher Logic conducted an innovative month-long initiative where our entire company dedicated 16 to 24 hours to experiment with AI tools. We encouraged our employees to explore how AI can enhance day-to-day work and uncover innovative solutions to common challenges.

During this general session, Higher Logic's team will present the curated best AI ideas that emerged from this initiative. Our goal is to share practical and applicable AI concepts that can revolutionize how businesses operate and engage with their communities.

📆 April 12th at 9:00 am

🏁 Kickstart Your Community’s Customer Success Connection 🏁

Breakout session with our friends @padams and @mrice at Churn Zero.

Customers join your community because they want to succeed—but it’s hard for community managers to steer members and conversations toward their different definitions of success at scale. Yet, there’s a team in your company who does just that, all day, every day.

Connecting your customer success team to your community is a win-win-win. Your customers get more expert advice and ideas. Your CS team gets new customer insights, new advocacy leads, and new customer coaching opportunities to build loyalty and retention. And you get a community that’s more engaged, thriving, and self-sustaining.

📆 April 12th at 2:10 pm

📈 Reviving Your Community Engagement Strategy 📈

Workshop with our very own @JSaghbini, CSM at HL Vanilla

Is your community engagement dwindling? This workshop helps you to devise a strategy that puts community back at the center of your customer's experience.

We'll cover how to...
- Diagnose the root causes of waning interest
- Build effective strategies to reignite existing customers and welcome new ones
- Identify next steps to take back and put into action with your own community

📆 April 11th at 3:10 pm