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Hey @Genevieve P! I can answer a couple of these for you while we're waiting on confirmation for the third.

They need to click into individual groups to see the discussions there - is that expected??

Yes this is the expected behavior, you need to navigate to each group individually to see the discussions in each, there's no global "Group discussions" page that holds them all (although this is an interesting idea).

Is the Quick Links the only way to get there, now?

Generally the Groups page will be accessible via the Quick Links and the Title Bar, but you could also add a CTA widget on any layout editor pages, or use the Category as Link feature to add an access method on that page as well.

Hey Marco - just want to acknowledge that I've seen this. I'm going to try to set up a similar dashboard on your community just to test the one that I created. Maybe seeing it used on a different dataset will help me refine it the chart and provide everyone something that works better.

Appreciate your patience! I'll get back to you soon!

Hey Marco - I made a mistake thinking about this as an analytics problem (getting a little too close to the holidays). There was a period of time in the date frame where a question existed with a comment, but hadn't been accepted yet, so the analytics logic was pulling that question into the chart - even though, more recently, a user had marked an answer as 'Accepted.'

The better way to get this information is with this API call:

See data in browser:
/api/v2/discussions?dateInserted=&type=question&status=answered&hasComments=true

Download CSV of Data:
/api/v2/discussions.csv?dateInserted=&type=question&status=answered&hasComments=true

That is pulling a list of questions that have the status answered. You can sort them by adding &sort=dateInserted, &sort=dateLastComment or &sort=discussionID to the end of the API URL (however you visualize the data best)

Let me know if you have any other questions!

That's definitely do-able. I think creating an analytics dashboard is probably the best way to accomplish this (mostly for the ability to export the report as a CSV).

The way I set this up on my test instance was setting the Data Source to 'QNA' and Group By to 'Post Title.'

That should give you a very general breakdown of all posts happening on your site.

For the filters, I set these two:

Type NOT EQUAL to answer_accepted

and

First Comment? EQUAL to true

The first filter should show us all posts that don't have a status of 'Accepted Answer.' The second filter is optional, but including it will filter out questions that don't have any comments/answers at all yet. What we're left with (because we're using the QnA data source) are questions that do not have an accepted status yet and have at least one comment.

Edit (Dec 18, 6pm) - Going to leave my mistake up there for the history. The better way to get this information is with an API call:

See data in browser:
/api/v2/discussions?dateInserted=&type=question&status=answered&hasComments=true

Download CSV of Data:
/api/v2/discussions.csv?dateInserted=&type=question&status=answered&hasComments=true

That's going to pull a list of all discussions that have a status of 'Answered' - meaning they have a comment but no comment has been marked as the 'best answer' yet.

Let us know if that works for you!

Great point. When you look at your own community all the time, you forget that other visitors don't see it the way you do.

Also would love to hear how others are using this!

This is interesting. I wish there was a way we could expose the ranks and points to our users so they could see where they are and how/what they need to do to get to the next rank. I just earned a new rank in this community and I have no context as to if it's good or bad or how far away I am from the next one. In my community I have this outlined in a post and linked to from my top nav, but it would be cool if it were built into the system somehow.

Ranks/Ranking is an essential part of gamification.

Ranks are used to see who is actively participating in the community either by sharing content, submitting or answering questions, submitting or voting for ideas, etc. Ranks can drive engagement as well as lend credibility to users and their posts.

No wonder we get creative in coming up with ranks that that our community members can associate with. Along with the rank names/titles we also want to make sure that the points tied into ranks are equally representative of how users will level up to each succeeding ranks.

When it’s time to update ranks in a live community, we come up with cool names, think of adjusting points and the criteria for achieving ranks, but we might forget that if rank notifications via email is enabled, without us thinking about it, our community users will receive an email notification without them necessarily doing anything on their end as they qualify for the newly-adjusted ranks.

For visual reference, this is the section for email rank notifications that can be enabled by default:

Ideally, this can get folks excited about the new ranks, but for some members, these notifications can be a mystery and might generate concerns or worse, spam reports.

To mitigate this, we strongly recommend that whenever you think of updating your gamification mechanics, guidelines, points or rank system, consider first whether you would like your community users to get these notifications or not (and what notifications are being sent – it’s always a good idea to test it out on staging first!)

Before you make updates that will impact ranks, first, stop and think if you would like your users to get these updates.

• If not, to make the necessary updates that will impact ranks but not send an email notification to your community members, you may reach out to support to have the email notification disabled for you while you make the changes. The notification can be turned on again once you are done with the updates. Note: The default notification adjustment will only work if your members have not made any modifications to the notification settings on their end.

• If you do decide to proceed, you will need to make necessary updates that will impact ranks and let your community members know (an announced post should do the trick and have the bonus of generating buzz!), then you may proceed with the updates and your community members will receive email notification as expected. So that users do not receive multiple updates, we recommend adjusting the highest rank first, and working your way down so that users only receive one email.

What do you think? To email or not to email? Do you add any special verbiage in your ranks’ emails?

For more fun information on ranks, checkout this Tip Tuesday from Hannah!