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Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊

Here on the Kaplan Community, we determined a solid way to collect resources is utilizing the Knowledge base feature. 

In this post, we will talk about our current use cases with ModSquad, our third party vendor and even more exciting, our Career Center Guide.

One of the first things we used it for was to support ModSquad, our third-party moderation partner. Previously, information was scattered across different places, leading to confusion and extra work for everyone.

To make things smoother, we created the ModSquad Knowledge Base, which offers:

• A helpful directory of the Kaplan Community Team.
• Easy-to-follow guidelines for each community.
• A shared list of tags for discussions.
• A list of important Kaplan contacts to tag.

We're continuously improving the Knowledge Base with new information to better support ModSquad and keep everyone on the same page with new tasks or information. As an added bonus, this means our moderation partners get what they need ON the Community versus anywhere else. Our community manager, @KendraAtKaplan ensures this Knowledge base is up to date as she is our primary contact for ModSquad.

In addition to the ModSquad Knowledge base, we've launched a Kaplan Community Career Guide. This knowledge base ties into our growing digital resources, such as a skills assessment to help you discover new possibilities.

We recognize that Kaplan might not support all careers, but we believe it's important to provide a foundation of information about various paths you might take.

@katherinegalland developed an extensive knowledge base offering details on each career, including:

• In-depth career descriptions
• Required qualifications and education
• Core job duties

This resource is integrated with the assessment portal, providing a seamless experience to find career details and related Kaplan programs.

The Career Center Knowledgebase is public, encouraging members to browse at their convenience, whether as part of an assessment or on its own.

As we introduce new assessments, we will expand the Knowledgebase that will drive career seekers to the Kaplan Community.

As we grow, we will continue to use Knowledge base as a cornerstone to the Kaplan Community experience. There’s more to come and we're SUPER excited about the custom layouts. Seen below is us scheming!

Have questions? Let us know below!

Hello Community! There's a known bug that limits the amount of results that can be downloaded from the event registration list that is on our radar to be fixed in a future release.

However, this information can still be pulled from the API right away!

Here's a step-by-step guide to do so:

1.) Login to the community and go to the /settings/api-docs page

2.) Scroll down until you see the GET /settings/api-docs?#/events/get_events__id__participants option and click **Try It**

3.) Enter the Event ID into the id field at the top of the page and click **Send**

4.) Click **Copy as** and then click **Copy as URL**

5.) Copy that URL into your browser bar and follow the instructions in the following documentation on the topic https://success.vanillaforums.com/kb/articles/594-export-csv-files-from-api-calls to download as a CSV file.

Kind Regards,

Michael Heil
Customer Support Specialist II
Higher Logic Vanilla

There is a way of restricting a menu item to be visible by a global permission, for example, only users who can moderate by going into the Style Guide > Styles > Advanced Settings and adding a Permission attribute to the in the menu item.

  {
      "id": "dc7b3686-72b9-4404-a75b-8010a4334e14",
      "children": [],
      "name": "Rants and Raves",
      "url": "/categories/rants-and-raves",
      "isCustom": true,
      "permission": "posts.moderate"
  }

So this doesn't mean one role in particular, but any role that has post.moderate permissions.

To add to @stefanieb 's great answers above -

Automation Rules are definitely going to be your friend here.

If you don't use tags as much, you can also filter by category and assign particular moderators. So if you have one moderator who's a subject matter expert for Category A, and another who's an expert for Category B, you can create individual automations so they're only getting escalations for the category that they know best.

Your moderators can also set their own Notification preferences so that they get an email when something is escalated to them.

Finally, if your Support team uses Zendesk, Salesforce, Github, or Jira, you can escalate directly to that platform:

I hope this helps!